250 352 3504


Employment Opportunity: Women’s Outreach Worker


Click to read and/or download the Job Posting:
NCS Women’s Outreach Program – External Job Posting – May 6, 2019



Reports to:                   Transition House Program Manager
Classification:              Family Support Worker
Grid Level:                   12

Effective Date:             March 2009
Last Updated:              May 2019
Union:                          BCGEU

Job Summary:            The incumbent in this position provides outreach services to adult, self-identified women who have experienced, or are at risk of, violence, abuse, or threats, and their dependent children. Program services are delivered within a feminist framework and place a priority on the safety of women. Services are delivered in Nelson and in the surrounding area through collaboration with service providers in the other communities.


Duties and Responsibilities:

      1. Receives referrals from clients and former clients of the local and neighbouring transition house and safe homes programs, other community service providers and professionals, and self-referrals.
      2. Works closely with the Nelson Transition House program to connect with women during their stay as well as to provide follow-up with those women who choose to maintain contact after leaving the Transition House.
      3. Develops and maintains relationships with related services such as victim services, hospital, police and other community programs.
      4. Assesses the safety of each woman (and her children), and supports her in her efforts to reduce risks to her safety, including the development of a formal safety plan.
      5. Offers supportive counselling, individually or in groups, to facilitate women’s understanding of their experience and the emotional and psychological impact of the trauma resulting from abusive or violent experiences.
      6. Makes referrals to other appropriate resources when needs are beyond the program’s resources or mandate; maintains a thorough knowledge of community resources; advocates for women on an as-needed or as-requested basis.
      7. Offers women and their children transportation, accompaniment, and support as required or requested to attend important appointments (e.g. legal, medical, court, housing, etc.).
      8. Develops and delivers culturally appropriate public education initiatives to raise awareness of the effects of violence against women, of violence prevention, and of services available to women who have experienced violence, abuse or threats.
      9. Participates in case consultations and Integrated Case Management meetings as required.
      10. Adheres to the Agency and funder’s standards, policies, principles, guidelines, and deliverables as per the Contract.
      11. Compiles and submits program data and outcome reports as required by funders and the Agency; participates in program evaluations.
      12. Attends regular supervision with the Transition House Program Manager, including an annual performance review and development of a professional development and training plan; attends Agency and Transition House staff meetings; attends local and regional peer support/case consultation meetings, as time permits.
      13. Supervises practicum students as required.
      14. Performs other related duties as required.


A two-year diploma in human service field or the equivalent combination of education, training, and experience.

Minimum of two (2) years recent related experience in supporting self-identified women who have experienced violence, abuse, and/or threats.  

Additional Skills:

      1. Proven knowledge, skills, and experience in supporting women who have experienced violence, abuse, and threat.
      2. Experience in providing supportive counselling and advocacy within a feminist practice and trauma-informed practice framework; ability to respect women’s rights to their own values, beliefs, culture, and choices.
      3. Competent in working with women from diverse cultural backgrounds and lifestyles.
      4. Proven skills in conducting safety assessments and safety planning.
      5. Proven skills in group development and facilitation techniques, particularly with women who have experienced violence and abuse.
      6. Well-developed interpersonal, oral, written communication and computer skills.
      7. Ability to work cooperatively and collaboratively with co-workers, other community professionals, and the broader community.
      8. Good organization, time, and general work management skills; an ability to work well independently and in a team environment.

Other Information:

      1. Must be willing to work flexible hours to meet the needs and demands of the program, including travelling to communities surrounding Nelson.
      2. Must hold a valid First Aid Certificate.
      3. Must hold a valid BC Class V Driver’s License and have access to a reliable, safe, well-maintained clean vehicle with appropriate insurance.
      4. Must carry our agency cell phone, programmed with emergency numbers, at all times.






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NCS renews its Accreditation with COA

Nelson Community Services has successfully renewed its accreditation with COA — Council on Accreditation.
COA Notice
Read more about the Council on Accreditation, click here > > >
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Children and youth, three to 18 years of age, who have witnessed or experienced violence, who are coping with major life changes or loss including parental separation and divorce, or who have experienced sexual abuse or may be acting out in a sexualized manner are able to receive counselling and support from this program.

Families or youth can request service directly.
Referrals can also come from:
•   Schools,
•   daycares,
•   social workers,
•   police,
•   advocates,
•   mental health clinicians,
•   Victim Assistance workers,
•   transition house staff,
•   parent educators and
•   family support workers.



In an effort to help children and youth make sense of their experience and feel as safe as possible, we offer a variety of expressive therapies including art therapy, play therapy and sand tray therapy as well as narrative and cognitive behavioural approaches.

We often work closely with NCS’ Parenting Support Program to assist parents in most effectively supporting children through difficult times and through the healing process.  We offer individual counselling as well as group counselling, including weekly groups in elementary and middle schools as a form of early intervention for children identified as potentially at-risk.


This program is funded by the Ministry of Public Safety & Solicitor General’s PEACE (Prevention, Education, Advocacy, Counselling and Empowerment)  Program for children who have witnessed or experienced violence, and the Ministry of Children and Family Development’s Sexual Abuse Intervention Program for children who have experienced sexual abuse or may be acting out in a sexualized manner.

Program Staff:

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Stopping the Violence  (STV) Women’s Counselling Program

The STV Women’s Counseling Program offers individual and group counselling for self-identified women, aged 19 and older, who have experienced relationship abuse, sexual assault, and/or physical, sexual, or emotional abuse at any age. We work from a feminist perspective using a trauma-informed approach to supporting women. The program aims to offer a safe space for women to address issues that have arisen from their experiences and focuses on empowering women to make decisions that feel right for them. This can include naming the type of abuse experienced, exploring and identifying coping strategies, strengths, and increasing a sense of safety in their lives. Women are welcome to self-refer by connecting with Nelson Community Services.
This program is funded by the Ministry of Public Safety & Solicitor General.


  • Jessica Cole

    Jessica has been with NCS since 2017. BA (English), BA (Psychology), MA (Counselling Psychology) in progress.

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WOMEN INC — A four-part series                  DOORWAYS  — A four-part series

Many women and men in our community struggle to gain employment and/or meaningful community involvement due to their experiences of past trauma and other circumstances that have left them on the margins of today’s labour market. Through group-based personal development activities, individual reflection, career assessments, and community presenters, participants in these Pre-Employment group programs identify strengths, build self-confidence, develop job-ready skills, and acquire the necessary techniques for an effective job search in the 21st century.
These programs are funded and co-delivered by Kootenay Career Development Society (KCDS) who receives its mandate from the Province’s Employment Program of BC. As such, the eligibility criteria for these programs include women and men who have experienced multiple barriers to employment, identify as Aboriginal, live with disabilities, have immigrated to Canada, are eligible for the Single Parent Employment Initiative (SPEI), or who are survivors of violence and trauma.
The Women INC
This is an exciting and unique Pre-Employment Program for Women offering a blend of both personal and career development components. Sessions are designed to identify undiscovered strengths, examine and reduce barriers to employment and develop career-related skills.
Open to all women who are experiencing barriers to employment including those who are survivors of violence and abuse, identify as Indigenous, live with disabilities, or have immigrated to Canada. Childcare support and transportation subsidies are available.


The Doorways: Trauma-Informed Pre-Employment Program for Men
           This is a pre-employment group program for men offering a blend of employment and personal development components (formerly called Transitions for Men) designed to build self-confidence, identify strengths, and develop job/community engagement skills.
Eligibility Criteria: Open to all self-identified men who are experiencing barriers to employment including lived trauma, violence, or abuse that limits capacity to participate in community and employment. For men interested in exploring their recovery, personal growth and life/career planning. Childcare support & transportation subsidies available.
For inquiries about group start dates, please call either:
Nelson Community Services  at 250 352 3504 or
KCDS at 250 352 6200.




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Child and Youth Community Mental Health Program


When children and youth are experiencing severe mental, emotional and behavioural problems, both the child/youth and the parents/caregivers need support to help understand and manage their experiences. We provide a safe, supported environment for children and youth to explore their feelings, behaviours, values and beliefs. Children and youth participate in and are actively involved in setting their own goals for treatment. Support is also provided to parents/caregivers in an effort to promote a deeper understanding of the child/youth’s experience and to promote healthy lifestyle choices within the family. We facilitate referrals for further assessments and treatment, if necessary, and provide support throughout this process.


This program works in close collaboration with the Ministry of Children and Family Development’s (the Ministry) Child and Youth Mental Health Program. All referrals to our program must come from the Ministry office.  The Ministry funds this community program.


  • Roger Luscombe

    Roger has been with NCS since 2005. M.Sc. (Behavioural Science), Post-Baccalaureate Diploma in Art Therapy.

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Nelson Street Outreach Evaluation Report

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Downtown Nelson Street Outreach
Year One Pilot Project


Lynda Dechief, M.Sc.
Equality Consulting
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Nelson Street Outreach


This program began in October 2016 as a way to provide a caring, comprehensive, and direct response to the immediate and longer-term needs of Nelson’s growing ‘street culture’ population. Services are offered throughout the year from Monday to Friday during daytime hours.


We believe that all individuals who rely on a community’s ‘street culture’ to live and/or survive are valued community members and have the right to receive support and access stabilization services in a manner that respects their dignity, their strengths, and their right to choose.






Our Mission is two-fold:

  1. To work in collaboration with relevant service providers to identify members of Nelson’s ‘street culture’ population, assess their immediate and long-term needs for health, safety, and basic needs, and offer a range of supports and services designed to meet these needs.
  2. To support downtown business owners and the general public in their increased understanding, tolerance, and acceptance of the challenges of the ‘street culture’ population and to foster a culture of mutual respect.





Through a trauma-informed, health promotion, harm reduction, social inclusion, and education lens, we offer:

  • Assessment of needs
  • Support & advocacy
  • Information & referrals Crisis intervention
  • Accompaniment
  • Inclusion activities
  • Public education
This program currently relies solely on grants and donations from our community.
If you support the work of this program and would like to see it continue,
then please consider making a donation.
All donations over $20 are tax receipt-able.
Donate Now Through CanadaHelps.org!
Here is an opportunity to support this program.


Ryall and Jeremy

Our team is made up of two street outreach workers, two peer support volunteers, and a program manager. Nursing students from Selkirk College accompany us on the streets.

Our training includes Mental Health First Aid, Basic First Aid/CPR, Assessment, Case Management, Non-Violent Crisis Intervention, Privacy/Info sharing, Drug Information, Naloxone, Mental Health and Substance Use, Health Precautions & Personal Safety



In our Pilot Year, we:

  • Served 284 unique individuals (72% male; 27% female; 1% non-binary; 20% absolute homeless; 30% temporarily housed; 50% housed but at-risk)
  • Made 284 referrals (including 86 to addictions treatment)
  • 2,783 interventions (basic needs, referrals, emergencies, etc.)
  • Made 7 presentations
  • Started “Street Soccer” team
  • Jeremy Kelly

    Jeremy has been with NCS since 2016. background in community support work.

  • Ryall Giuliano

    Ryall has been with NCS since 2016. BA (Philosophy), Graduate Diploma in Environmental Education and Communication.

Click to Read

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Nelson Street Outreach Donations

Ryall and Jeremy

Ryall and Jeremy, our Street Outreach Workers, interact directly with the Nelson “street culture” people, helping them to identify their immediate needs and plan a way forward.

Anticipating another cold winter in Nelson, donations of new gloves, mitts, hats, scarves, and socks are needed.

Donations can be dropped off at Nelson Community Services office, Suite #201 – 518 Lake Street


Making a cash donation through CanadaHelps will let us purchase other items of need for this program.
Donate Now Through CanadaHelps.org!

Read more about NELSON STREET OUTREACH > > >

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Periodically, the Aimee Beaulieu Transition House is looking for women’s support workers who are willing to work on a Casual basis. Casual staff are required to provide a range of practical and supportive services within a safe and welcoming residential environment to women and their children who are fleeing abuse and who may also present with varied complexities such as mental health and substance use issues.
This work requires working 12-hour shifts during the daytime, overnight, and on weekends. You must possess a minimum of a Diploma in human services or related field or the equivalent combination of education, training, and experience and have a minimum of one year of experience supporting vulnerable women and children leaving violence and/or other vulnerable populations. Training and orientation to the work is provided.
Given the nature of the work, this position is available only to women.
If this is of interest to you and you meet the qualifications, please forward a Letter of Interest and your resume to admin@servicesfyi.ca. Resumes will be kept on file and applicants will be contacted when a vacancy occurs.

Nelson Community Services is seeking qualified female candidates to work on a Casual basis within the Aimee Beaulieu Transition House Program.
Casual workers will cover 12-hours shifts on an on-call basis, including days, nights, weekends and statutory holidays.

  • Diploma in human services or equivalent combination of education and experience
  • A minimum of one (1) year of experience supporting women leaving violence
  • A strong understanding of the issues of violence against women and a feminist analysis
  • Experience with Harm Reduction practices an asset

This work begins as soon as possible; orientation and job-specific training is provided.

The wage is consistent with Wage Grid 11 [$18.66 – 21.73] of the BCGEU Collective Agreement.

Only those short-listed will be contacted.

Please submit your letter of interest and resume to:
Rona Park, NCS Executive Director
# 201 – 518 Lake Street, Nelson, BC   V1L 4C6
Email:  rpark@servicesfyi.ca
Fax:  (250) 352-3570





Reports to:         Transition House Program Manager
Classification:    Integrated Victim Service Worker and Transition House Worker
Grid Level:         11
Effective Date:   March 2009
Last Updated:    February 2017
Union: BCGEU

Job Summary:   The incumbent in this position provides a range of support services, practical assistance, information and referrals to women and their children who are fleeing abuse, including those women who present with varied complexities such as mental health and substance use issues. Services are provided within a secure, welcoming residential setting. Casual employees have the same duties and responsibilities.

Duties and Responsibilities:
1. Conducts client intake by performing duties such as obtaining demographic information, providing information regarding the Transition House Support Worker role and services offered through program, assisting clients in completing intake forms, assessing women’s needs, level of risk, and suitability for the program, and explaining issues related to confidentiality.
2. Provides emotional support to clients who are victims of domestic violence through active listening, debriefing experiences, validating feelings, and respecting client choices and decisions.
3. Assesses client needs for other services and provides information and referrals to other professionals and services as appropriate.
4. Provides crisis response, via crisis phone line, and intervention as necessary.
5. Develops client Service Plans, including personal safety plans; monitors plans to reflect changing risk, and liaises with police where appropriate.
6. Provides information on police, legal/court, and medical systems in general and specific to client needs; provides information on domestic violence, the cycle of abuse, power and control dynamics, impacts of trauma, and ways to avoid re-victimization.
7. Assists clients in completing forms such as applying for income assistance, rental housing, rental assistance, childcare subsidies, medical services, Criminal Injury Compensation, Victim Impact Statements, Affidavits, etc.
8. Liaises with police and victim service programs regarding information about client cases, including case status, hearing dates, etc.
9. Provides advocacy, when needed, to ensure client’s interests, choices, and rights are heard and respected.
10. Arranges appointments (e.g. medical, legal, court orientation, etc.) on behalf of clients where appropriate, and coordinates accompaniment as needed.
11. Maintains up-to-date information of relevant community resources and develops and maintains good community relations.
12. Provides life skills and personal care supports through 1:1 and facilitation of groups.
13. Participates fully in the care and maintenance of the Transition House to ensure everyone’s safety and smooth operations of the program, including light housekeeping, ordering supplies, arranging for immediate repairs, following fire safety procedures, etc.
14. Maintains case files and program communications as per policies and procedures.
15. Maintains statistical information for reporting purposes as per policy.
16. Participates in regular team meetings and case planning.
17. Engages in regular supervision with the Program Manager, including an annual performance review and the development of a training plan; participates in professional development relevant to this position.
18. Participates in the orientation of volunteers, practicum students, and new staff.
19. Engages in events and public awareness activities related to the program and the issue of violence against women.
20. Performs other related duties as required.

Education:         Diploma in human services or related field or the equivalent combination of education, training, and experience.

Experience:       A minimum of one (1) year of experience supporting vulnerable women and children leaving violence and/or other vulnerable populations.

Additional Skills:
1. Strong understanding of the issues of violence against women and a feminist practice framework.
2. Working knowledge of harm reduction and reduced barrier practices.
3. Excellent time management and organizational skills.
4. Working knowledge of relevant community resources.
5. Well-developed interpersonal, oral and written communication skills.
6. Ability to work independently as well as with a team.
7. Ability to work well and network with other members of the community.
8. Proven experience with crisis intervention and crisis management.

Other Information:
1. Must be willing to work 12-hour solo day and night shifts, including on weekends.
2. Must be able to manage well in a stressful environment dealing with clients in crisis situations and that may portray mental health and/or substance use issues.
3. Must hold a valid First Aid Certificate.

Approved by CSSEA: February 6, 2017
Approved by BCGEU: February 23, 2017

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