GENERAL QUESTIONS

                          (click on question to reveal the response)

Are services confidential?

Yes, services are confidential with the exception of situations which are outlined in the NCS Welcome Letter, e.g. harm to self or others, child abuse/neglect, etc.

Does NCS offer childcare?

No, NCS does not offer childcare.

Is there free parking for clients?

There is no free parking for clients at NCS but there is limited metered parking on Lake Street.

Does NCS charge for client services?

There is no charge for services at NCS because they are funded by government ministries.

What is the geographical catchment area for NCS?

Nelson and surrounding area.

Who has access to client records?

Client records are audited for accreditation purposes by NCS staff and by the accrediting agency.

What does NCS have to report to the Ministry of Children and Family Development (MCFD)?

When a MCFD social worker is the referring person, reports as requested by MCFD are required. The client will be aware of what information is requested.
NCS staff are required by legislation to report incidents of suspected child abuse and neglect to MCFD.

What happens if a client's record or counsellor is subpoenaed to court?

NCS is required by subpoena to release the client record to the court and/or for the counsellor to testify at the court hearing. You will be notified if this occurs.

           CHILDREN’S PROGRAM

What is the purpose of counselling for children?

Goals of counselling typically include a focus on helping children to feel good about themselves, to make sense of intense and confusing feelings and experiences, to identify emotional needs or concerns that the child might have and to help enhance their skills for coping with feelings or stress.

Can the information from counselling be used to assist me in court regarding custody and access issues?

To create a safe space, the NCS counsellors explain to parents and children that they stay out of any custody issues or court processes, that counselling is not for the purpose of getting information for a judge or for the other parent. The role of the counsellor is to allow the child to have a neutral place to connect with their feelings, to express them as they are able, to adapt to any changes in their lives; and to support both parents in keeping the focus on the child’s needs.

Does my ex-partner have to be involved in this process?

When parents have shared custody, the counsellor prefers to have permission from both of them to meet with their child.  Initially the counsellor will meet with the parents separately to discuss the child’s history, concerns, and ways of coping.  The counsellor will talk with both parents again after she gets to know the child a little bit (after 4 or 5 meetings usually), to make sure that they are on track, to find out more about needs or concerns of the child, and to talk about how the parents can further support their child and ensure that their child’s emotional needs and development are being supported as best possible.

Does NCS provide services outside the scheduled office hours?

The Aimee Beaulieu Transition House is a 24/7 program. Family Support Workers and other outreach workers have some flexibility to work outside regular work hours in order to best meet the needs of current clients. For immediate critical support call the Regional Crisis Line at 1-888-353-CARE (2273) or Ministry for Children and Family Development after hours at 310-1234.

            FAMILY SUPPORT WORKERS (FSW):

Can Family Support Worker (FSW) services be accessed through NCS?

Requests for FSW services can be made through Family Service or Child and Youth Mental Health workers at the Nelson District Office of the Ministry for Children and Family Development [250-354-6480].

                   DO YOU HAVE QUESTIONS NOT ANSWERED ABOVE? PLEASE CONTACT US DIRECTLY.