250 352 3504


Job Posting: Program Manager


A unique career opportunity in beautiful Nelson, BC!

 If you are looking for an exciting opportunity put your participatory leadership style and program management skills to use, and to work with a seasoned team of counsellors and support workers, then NCS wants to hear from you! To learn more about NCS and this exciting opportunity, please view our full website and job description below.

The position requires a Master’s degree in the Social Work or Counselling field, recent related management/supervisory experience, and 4 years’ counselling experience, ideally in a non-profit setting.

The successful candidate will have the opportunity to begin in this role as soon as possible. Salary is commensurate with experience. This is a permanent .80 FTE (28 hrs/week) position with a full benefits package.

This posting will remain open until the position is filled. Please note that only those short-listed will be contacted.

Submit letter of interest and resume to:

Rona Park, NCS Executive Director

Mail:  Suite 201 – 518 Lake Street, Nelson, BC V1L 4C6

Email:  rpark@servicesfyi.ca

Fax: (250) 352-3750



Reports to:                  Executive Director
Classification:            Excluded
Supervises:                Counselling and Support employees, specifically:
                                          Supervised Visitation/Family Support Worker (1)
                                          Family Support Workers (2)
                                          Parenting Support Worker (1)
                                          Family Counsellor (1)
                                          Child & Youth Counsellors (2)
                                          Child & Youth Mental Health Clinician (1)
                                          Women’s Stopping the Violence Counsellors (2)
Effective Date:            March 2018
Last Updated:             August 2019

Job Summary:             The incumbent in this position ensures that the day-to-day operations of the Counselling and Family Service Programs are carried out in a professional and efficient manner in accordance with the organization’s philosophy, policies, procedures, contracts, and standards. The Manager provides ongoing program/professional practice supervision, human resource tasks, and participates in a variety of Agency processes and community committees.

Scope of Responsibilities:
A.   Professional Practice Support/Supervision
1.    Provides support and direction to staff around their professional practices through regular 1:1 clinical and program supervision processes, team processes, and on an as-needed basis.
2.    Provides leadership and guidance to staff in planning and developing client Service Plans and case file recording.
3.    Provides case consultation, case management support, follow up, and resources to the peer consultation team.
4.    Provides direction and guidance to staff around ethical and legal issues arising from the work, including best practices.
5.    Provides supportive debriefing following crises or emergencies, and identifies and arranges for more in-depth clinical intervention, when/if required.
B.   Program Management
1.    Develops and annually updates Program Logic Models, as per funding contracts.
2.    Supports the day-to-day operations of the Counselling and Family Services programs.
3.    Ensures that the required policies, procedures, and standards are being upheld.
4.    Ensures employee safety when working with clients by implementing appropriate policies, procedures, and practices and by monitoring adherence to same.
5.    In collaboration with employees, engages in new program development, service delivery changes, and service improvements.
6.    Engages in research and gap analysis that support the development of new services, enhanced service options, best practices, and service coordination protocols.
7.   Develops program proposals and grant applications, as relevant.
8.   Maintains an awareness of program needs at all times.
C.   Contract Deliverables
1.    Maintains a working knowledge of all program contract deliverables and ensures these are being met in a timely and consistent manner.
2.    Liaises directly with the Ministry of Children and Family Development Team Leaders around case planning and consultation, case tracking, mutual training needs, service coordination, and teamwork.
3.   Ensures that program data is accurately submitted, as per Contractor and Agency requirements.
4.   Accompanies Executive Director in discussions with Contract Managers as required.
D.   Program Budgets and Approvals
1.   Provides input into the annual program budgets development process.
2.   Manages and closely monitors monthly program budgets.
3.   Approves and submits all employee and program expense claims for reimbursement in a timely manner.
4.   Approves employee requests for professional development and training.
E.   Performance Quality Improvement
1.   Conducts program evaluations at the end of each fiscal year.
2.   Develops and guides implementation of each program’s goals and objectives.
3.   Participates in the development of program policies, procedures, forms, etc.
4.   Participates in agency’s quarterly file review processes.
5.   Responds to client concerns and complaints regarding service delivery, as per policy guidelines.
6.   Tracks and follows up on all Critical Incident Reports involving clients.
7.   Tracks all relevant program data and compiles quarterly PQI report for the Counselling and Family Service Programs.
F.   Human Resources
1.   Maintains a working knowledge of the Collective Agreement and of all relevant Agency personnel policies, procedures, and standards.
2.   Provides input into the development of, and changes to, employee job descriptions.
3.   Recruits, interviews, conducts reference checks, and makes recommendations for hiring.
4.   Orients new program staff, including probationary period goal setting and reviews; informs admin office of employee changes.
5.   Provides regular supervision to all program staff including an annual performance review and development of a training plan, identifies areas for performance correction, workload management, issuing employment-related letters including letters of expectation and disciplinary letters including written warnings, notices of suspension, and termination; identifies performance management issues and assists employees with identifying solutions and creating required changes.
6.   Reviews and approves monthly timesheets; follow up re: time management issues.
7.   Ensures that employees required to drive personal vehicles for work have safe, reliable vehicles with appropriate insurance.
8.   Supervises practicum students and liaises with the learning institution.
G.   Community Development
1.   Participates in community committees and initiatives relevant to the delivery of the Counselling and Family Programs, and in regional/provincial groups, as time permits.
H.   Agency Participation
1.   Actively participates in the Agency’s Program Management Team, Performance Quality Improvement Team, and other relevant working groups, as requested.
2.   Attends regular supervision with the Executive Director including an annual performance review and development of a training plan.
3.   Participates in professional development relevant to this position.
4.   Performs other related duties as required.

Master’s degree in Social Work or Counselling. Equivalent combination of relevant undergraduate degree, training, and experience may be considered.

Recent related experience in a management and supervisory role, together with a minimum of four (4) years’ counselling experience ideally within a non-profit setting, complemented by experience in community development work.

Additional Skills:
1.   Solid working knowledge of the issues impacting today’s families, adults, children, and youth such as child abuse, substance misuse, mental health, and family violence.
2.   Familiarity with a wide range of counselling modalities and perspectives (e.g. Cognitive Behavioral Therapy, expressive therapies, narrative therapy, etc.).
3.   Knowledge of trauma-informed practices, developmental psychology, family-centered approaches, feminist practice, and adult learning approaches.
4.   Proven skills and experience with providing professional practice supervision and case planning support.
5.   Demonstrated work experience in direct service to individuals, families, children, youth, and groups; case management experience; interviewing and assessment skills; cultural competency.
6.   Proven ability to build strong, collaborative working relationships with internal teams and groups, as well as community stakeholders; proven participatory leadership style and skills.
7.   Comfort with providing a range of human resource tasks such as staff supervision, performance management, performance evaluation, etc., including supervising practicum students.
8.   Working knowledge of the community social service and Ministry systems and networks, provincially and locally, in particular MCFD.
9.   Excellent crisis management, decision-making, conflict resolution, time management, boundaries, and problem-solving skills.

10.   Research, program/proposal development, gap analysis, program evaluation, outcome measures skills and experience.
11.   Working knowledge of adult learning and community development principles as well as group facilitation and presentation skills.
12.   Excellent interpersonal, oral and written communication skills; strong computer skills and other uses of technology.
13.   Ability to work with considerable independence and discretion.

Read more


Periodically, the Aimee Beaulieu Transition House is looking for women’s support workers who are willing to work on a Casual basis. Casual staff are required to provide a range of practical and supportive services within a safe and welcoming residential environment to women and their children who are fleeing abuse and who may also present with varied complexities such as mental health and substance use issues.
This work requires working 12-hour shifts during the daytime, overnight, and on weekends. You must possess a minimum of a Diploma in human services or related field or the equivalent combination of education, training, and experience and have a minimum of one year of experience supporting vulnerable women and children leaving violence and/or other vulnerable populations. Training and orientation to the work is provided.
Given the nature of the work, this position is available only to women.
If this is of interest to you and you meet the qualifications, please forward a Letter of Interest and your resume to admin@servicesfyi.ca. Resumes will be kept on file and applicants will be contacted when a vacancy occurs.

Nelson Community Services is seeking qualified female candidates to work on a Casual basis within the Aimee Beaulieu Transition House Program.
Casual workers will cover 12-hours shifts on an on-call basis, including days, nights, weekends and statutory holidays.

  • Diploma in human services or equivalent combination of education and experience
  • A minimum of one (1) year of experience supporting women leaving violence
  • A strong understanding of the issues of violence against women and a feminist analysis
  • Experience with Harm Reduction practices an asset

This work begins as soon as possible; orientation and job-specific training is provided.

The wage is consistent with Wage Grid 11 [$18.66 – 21.73] of the BCGEU Collective Agreement.

Only those short-listed will be contacted.

Please submit your letter of interest and resume to:
Rona Park, NCS Executive Director
# 201 – 518 Lake Street, Nelson, BC   V1L 4C6
Email:  rpark@servicesfyi.ca
Fax:  (250) 352-3570





Reports to:         Transition House Program Manager
Classification:    Integrated Victim Service Worker and Transition House Worker
Grid Level:         11
Effective Date:   March 2009
Last Updated:    February 2017
Union: BCGEU

Job Summary:   The incumbent in this position provides a range of support services, practical assistance, information and referrals to women and their children who are fleeing abuse, including those women who present with varied complexities such as mental health and substance use issues. Services are provided within a secure, welcoming residential setting. Casual employees have the same duties and responsibilities.

Duties and Responsibilities:
1. Conducts client intake by performing duties such as obtaining demographic information, providing information regarding the Transition House Support Worker role and services offered through program, assisting clients in completing intake forms, assessing women’s needs, level of risk, and suitability for the program, and explaining issues related to confidentiality.
2. Provides emotional support to clients who are victims of domestic violence through active listening, debriefing experiences, validating feelings, and respecting client choices and decisions.
3. Assesses client needs for other services and provides information and referrals to other professionals and services as appropriate.
4. Provides crisis response, via crisis phone line, and intervention as necessary.
5. Develops client Service Plans, including personal safety plans; monitors plans to reflect changing risk, and liaises with police where appropriate.
6. Provides information on police, legal/court, and medical systems in general and specific to client needs; provides information on domestic violence, the cycle of abuse, power and control dynamics, impacts of trauma, and ways to avoid re-victimization.
7. Assists clients in completing forms such as applying for income assistance, rental housing, rental assistance, childcare subsidies, medical services, Criminal Injury Compensation, Victim Impact Statements, Affidavits, etc.
8. Liaises with police and victim service programs regarding information about client cases, including case status, hearing dates, etc.
9. Provides advocacy, when needed, to ensure client’s interests, choices, and rights are heard and respected.
10. Arranges appointments (e.g. medical, legal, court orientation, etc.) on behalf of clients where appropriate, and coordinates accompaniment as needed.
11. Maintains up-to-date information of relevant community resources and develops and maintains good community relations.
12. Provides life skills and personal care supports through 1:1 and facilitation of groups.
13. Participates fully in the care and maintenance of the Transition House to ensure everyone’s safety and smooth operations of the program, including light housekeeping, ordering supplies, arranging for immediate repairs, following fire safety procedures, etc.
14. Maintains case files and program communications as per policies and procedures.
15. Maintains statistical information for reporting purposes as per policy.
16. Participates in regular team meetings and case planning.
17. Engages in regular supervision with the Program Manager, including an annual performance review and the development of a training plan; participates in professional development relevant to this position.
18. Participates in the orientation of volunteers, practicum students, and new staff.
19. Engages in events and public awareness activities related to the program and the issue of violence against women.
20. Performs other related duties as required.

Education:         Diploma in human services or related field or the equivalent combination of education, training, and experience.

Experience:       A minimum of one (1) year of experience supporting vulnerable women and children leaving violence and/or other vulnerable populations.

Additional Skills:
1. Strong understanding of the issues of violence against women and a feminist practice framework.
2. Working knowledge of harm reduction and reduced barrier practices.
3. Excellent time management and organizational skills.
4. Working knowledge of relevant community resources.
5. Well-developed interpersonal, oral and written communication skills.
6. Ability to work independently as well as with a team.
7. Ability to work well and network with other members of the community.
8. Proven experience with crisis intervention and crisis management.

Other Information:
1. Must be willing to work 12-hour solo day and night shifts, including on weekends.
2. Must be able to manage well in a stressful environment dealing with clients in crisis situations and that may portray mental health and/or substance use issues.
3. Must hold a valid First Aid Certificate.

Approved by CSSEA: February 6, 2017
Approved by BCGEU: February 23, 2017

Read more