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Key Job Duties and Responsibilities

• provide housing search support and tenancy support to people who are homeless or at-risk of homelessness. Includes providing support, advocacy, and referrals to other appropriate community-based support services, accompaniment to appointments, service planning, and case coordination; regularly liaise with potential referring organizations

• provide life skills training, as appropriate, to help maintain housing

• provide education and support to landlords on housing at-risk individuals

• compile and enter data into BC Housing’s database and agency reporting

• administer the rental supplements portion of the program for qualifying individuals

Hours per week:  14

Union Wage Grid 14:  $22.93/hour

Closing Date:  As soon as position is filled

Resumes and Letters of Interest should be sent to:
Rona Park, Executive Director
          rpark@servicesfyi.ca

Nelson Community Services
JOB DESCRIPTION

JOB TITLE: HOMELESSNESS PREVENTION WORKER
Reports to: Youth Services and Housing Program Manager
Classification: Integrated (Program Coordinator 2/Adult, Youth and/or Child Worker)
Grid Level: 14
Effective Date: June 2013
Last Updated: November 2017
Union: BCGEU
Job Summary: The incumbent in this position provides support, education, and practical assistance to adults who are homeless or at-risk of homelessness with the aim of preventing the cycle of homelessness.

Duties and Responsibilities:

1. Plans and develops the program in consultation with the supervisor; plans and implements all program activities.
2. Formulates program policies and procedures and evaluates the program in consultation with the supervisor.
3. As and when needed, participates in the recruitment and selection process for practicum students and/or program volunteers; orients and determines the need for and provides training to students and/or volunteers; and supervises their work by performing such duties as assigning work, providing feedback on performance, and participating in performance evaluations.
4. Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
5. Conducts housing priority needs assessments with four priority populations, as per the funding contract, and establishes Service Plan goals and interventions.
6. Conducts safety assessments including the development of safety plans as required.
7. Connects individuals to appropriate housing and support services including accompaniment to appointments; makes referrals to other services as appropriate.
8. Liaises with community service providers, professionals, and landlords to coordinate service provision, facilitate referrals to the program, and represent the program in external events.
9. Provides follow-up support to individuals and maintains ongoing relationships to ensure stable housing.
10. Provides landlord support, education, and conflict resolution between program client and landlord to prevent housing breakdown, where possible.
11. Implements the Integrated Case Management approach to coordinating, evaluating, and ensuring consistent services for clients.
12. Provides life skills training and support (group or 1:1) to help clients maintain a tenancy, health, and employment.
13. Processes Rental Supplement applications; distributes funds and maintains accurate records in collaboration with a supervisor.
14. Adheres to the funder’s standards, policies, principles, and deliverables as per the funding contract.
15. Maintains client file records and online databases according to Agency policy and standards, as well as contractual requirements.
16. Compiles and submits program data and outcome reports as required by funders and the Agency.
17. Attends regular supervision with the program supervisor, including an annual performance review and development of a training plan; attends agency staff meetings; attends local peer support/case consultation meetings; and attends regional peer support meetings, as time permits.
18. Participates in professional development and training relevant to this program area.
19. Performs other related duties as required.

Qualifications:

Education:
Diploma in the human services or a related field or the equivalent combination of education, training, and experience.

Experience:
A minimum of two (2) years’ recent, related experience in working with marginalized and vulnerable adults.

Additional Skills:
1. Proven knowledge, skills and experience in providing support and advocacy to marginalized and vulnerable adults.
2. Working knowledge of the dynamics and impacts of homelessness.
3. Competent in working with individuals from diverse cultural backgrounds.
4. Proven skills in conducting safety assessments and safety planning.
5. Proven skills in group development and facilitation techniques.
6. Well-developed interpersonal, oral and written communication skills.
7. Ability to work cooperatively and collaboratively with co-workers, other community professionals, and the broader community.
8. Good organization, time, self-care, and general work management skills; an ability to work well independently and in a team environment.

Other Information:
1. Must be willing to work flexible hours to meet program demands.
2. Must hold a valid First Aid Certificate.
3. Must hold a valid BC Class V Driver’s license and have access to a safe, reliable, well-maintained, clean vehicle with appropriate insurance.
4. Must carry the agency-supplied cell phone, programmed to emergency numbers, during working hours.

Nelson Community Services is seeking a qualified candidate for the position of Relief Administrative Assistant to provide coverage on a casual and as-needed basis at our Main Office. Hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.

Qualifications & Skills:

• Office administration certificate or the equivalent combination of experience and training.
• Excellent interpersonal and communication skills; excellent reception skills.
• Superior computer skills; working knowledge of a variety of relevant software application programs.

Orientation, job-specific training, and advance notice is provided.

Base wage + 4.2% in lieu of vacation. The position will remain open until filled by a suitable candidate. This position is a non-management/excluded position.

Please submit resume to:

Rona Park, NCS Executive Director
# 201 – 518 Lake Street, Nelson, BC   V1L 4C6

Email:  rpark@servicesfyi.ca

Fax:  (250) 352-3750

JOB DESCRIPTION

 JOB TITLE:                    ADMINISTRATIVE ASSISTANT

Reports to:                   Executive Director
Classification:             Excluded
Effective Date:            March 2009
Updated:                     January 2016

Job Summary:  The incumbent in this position provides a variety of reception, clerical, administrative, executive support, and office management duties as well as coordinates the Agency’s Main Office fire safety and WorkSafe procedures. The incumbent is the first aid attendant for the Main Office worksite.

Duties and Responsibilities:

1. Performs Agency’s reception duties including answering the phone and responding to in-person inquiries and routing to appropriate staff members
2. Ensures Agency’s reception is welcoming that the public areas of the office are maintained in a clean, efficient, and professional-looking manner.
3. Performs program support duties such as providing information to clients and visitors, assisting with intake process, proofreading program materials for accuracy, developing program posters, etc.
4. Performs financial supports such as receipting donations, organizing timesheets, etc.
5. Provides word processing support such as routine correspondence, meeting minutes, forms, etc. to Board of Directors, Executive Director, and staff members.
6. Maintains the Agency’s website.
7. Organizes all information required for the accreditation process; provides administrative support to the accreditation team.
8. Sorts and distributes incoming mail and prepares outgoing mail.
9. Maintains client appointment logs, room bookings, meeting schedules, and Agency bulletin boards.
10. Develops new employee orientation packages and orients new employees to Agency forms and office procedures, including distribution of office keys, new email addresses, etc.
11. Manages Exiting Employees procedures.
12. Ensures office equipment is well-maintained; instructs staff in the use of all office equipment.
13. Manages a petty cash fund.
14. Creates new personnel files; maintains all personnel files and ensures they are up-to-date.
15. Develops and maintains administrative filing systems, including file archives.
16. Ensures an adequate supply of office supplies, equipment, and furnishings; has the authority to seek quotes and negotiate purchase prices.
17. Performs the duties of the Fire Safety and WorkSafe manager for the Agency’s Main Office worksite; in accordance with the Nelson Fire Department, develops the Agency’s fire safety plan and evacuation procedures and ensures regular fire drills.
18. Acts as the First Aid attendant for the Agency’s Main Office worksite.
19. Participates as a member of the Agency’s Performance Quality Improvement committee.
20. Maintains complete confidentiality of privileged Agency information.
21. Attends regular supervision meetings with the Executive Director including an annual performance review and development of a training plan; attends Agency staff meetings.
22. Performs other related duties as required.

Qualifications, Education:

Office administration certificate or the equivalent combination of education, training, and experience.

Experience:

A minimum of two (2) years’ recent office administration experience that includes clerical and reception functions.

Additional Skills:

1. Excellent interpersonal, oral, and written communication skills; excellent reception skills.
2. Demonstrated ability to type 60 words per minute; superior computer skills; working knowledge of a variety of relevant software application programs; website management skills.
3. Ability to organize work and carry out duties with relative independence.
4. Ability to respond to others’ questions and inquiries in a professional manner.
5. Ability to operate telephone switchboard and other office equipment.
6. Able to work effectively and efficiently under pressure and deal with challenging situations.

Other Information:

1. The position requires exposure to demanding telephone callers or in-person visitors.
2. Must have the ability to perform some lifting and moving of office supplies, furnishings, etc.

Ryall and Jeremy

Ryall and Jeremy, our Street Outreach Workers, interact directly with the Nelson “street culture” people, helping them to identify their immediate needs and plan a way forward.

Anticipating another cold winter in Nelson, donations of new gloves, mitts, hats, scarves, and socks are needed.

Donations can be dropped off at Nelson Community Services office, Suite #201 – 518 Lake Street

Making a cash donation through CanadaHelps will let us purchase other items of need for this program.

Read more about NELSON STREET OUTREACH > > >

This is a therapeutic group for self-identified women who are ready to embark on a healing journey around the effects of experiencing sexual, emotional, or physical abuse in childhood and/or adulthood.

In the group you will be exploring topics such as education around abuse and effects of abuse, boundaries, self-esteem, trust and intimacy.

This is a closed group and pre-screening is required.

Supports for childcare and transportation are available. Maximum 10 participants.
Check back fall 2016.