250 352 3504


We’re Here For You During COVID-19 Phase 2

We’re still here for you during Phase II of the COVID-19 Pandemic. Some in-Person counselling and support options begin June 15th.


Like all other social service organizations, Nelson Community Services (NCS) is watching and listening closely to the changes in the pandemic situation in our province and our community.

BC overall, and Nelson, has been doing extremely well at stopping the spread of the virus. The BC government has now moved into Phase II of the pandemic recovery, which is now allowing for a slow and safe return to many in-person services.

This ‘re-entry’ phase is bringing its own set of challenges, anxieties, confusions, and stressors. We want you to know that NCS continues to be here to support you through this phase, and on into the future, no matter what it may bring.

It is our intention to proceed very slowly with opening up in-person supports. We want to be sure that you, our clients, are safe while at the same time making sure that our staff remain safe.

We invite you to speak with your counsellor or support worker about the option to receive in-person services from NCS. This could be in our physical offices or out-of- doors. Our staff will outline the safety protocols that are in place to make sure such sessions happen safely and that all the provincial safety measures related to COVID-19 are followed.

In the meantime, we will continue to offer virtual services as we have been doing since mid-March, even as we move slowly toward more in-person services.

Our COVID-19 Brief Counselling Service (1 – 3 sessions) remains available to any adults in the community who are having difficulties managing in this current pandemic situation. Please don’t hesitate to give us a call.

And, of course, we remain open to new referrals to all of our programs. Please give us a call at 250-352-3504, or you can send us a self-referral by submitting the form found here on our website https://www.servicesfyi.ca/referral-form/. Your call or self-referral will be responded to within 3 working days. We look forward to hearing from you.

Please Note:  If you are in crisis and in need of immediate assistance, please call the Regional Crisis Line at 1-888-353-2273 or 911.

NCS Programs & Services Status Overview:

  • Aimee Beaulieu Transition House – staff remain available to respond to calls 24/7 (250-354-4357)
  • Women’s Outreach & Counselling Programs – open to new referrals; maintaining client contact + support
  • Family Support/Counselling/Parenting Programs – open to new referrals; maintaining client contact + support
  • Child & Youth Counselling Programs – open to new referrals; maintaining client contact + support
  • Cicada Place – remains open to those who live there; no new intakes; for inquiries (250-352-3504 x 200)
  • Youth Outreach Program – maintaining client contact and support
  • Homelessness Prevention Program – maintaining client contact and support
  • Street Outreach Program – maintaining client contact and support
  • Pre-Employment Group Programs/parenting groups/Women’s Healing Journey– postponed till further notice
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COVID-19 Resources List, Nelson & Area



Interior Crisis Line

Nelson Community Services

  • COVID19 Community Support Response – Brief counselling and resources (1-3 sessions) by phone/email/virtual to adults, regardless of situation, to address issues related to coping
  • Supporting existing clients and open to new referrals for counselling, resources and outreach programs
  • Self-refer by phone 250-352-3504 via our online referral form

Interior Health – Nelson Mental Health and Substance Use

  • Intake, Urgent Response, Case Management, Counselling, Psychiatric Services, and Outreach.
  • Phone: 250-505-7248 for adults struggling with mental health concerns


  • http://ankors.bc.ca/
  • Drop-in closed but can still provide Naloxone, harm reduction supplies and services during office hours
  • OPS running during office hours, one person at a time
  • Fentanyl test trips available during office hours, drop-off drug testing available
  • Gender Outlaws meeting via Zoom
  • Counselling support/info by phone re: HIV, Hep C and pathways to OAT – Laura at 250-505-2426
  • Harm Reduction Outreach in Nelson and other West Kootenay towns – Serge at 250-777-0733
  • Kootenay Boundary Adult Support Recovery Program Phone: 250-505-5506, Email: information@ankors.bc.ca, Hours: Mon-Thurs 9:30am-12pm & 1pm-4:30 pm



Nelson Community Services

  • Child and Youth Counselling Program
  • Self-refer by phone 250-352-3504 or via our online referral form

Ministry of Children and Family Development (MCFD) – Nelson office

  • Child and Youth Mental Health Services – 250-354-6480
  • Child Protection – Screening Intake – 1-800-663-9122

Kootenay Kids – The Family Place

School District 8 – COVID-19 Resources for Families


Advocacy Centre

  • Phone/email help with financial supports, tenancy, debt, legal resources, family law, and support to victims of relationship/sexual violence
  • Phone: 250-352-5777, https://advocacycentre.org

Kootenay Career Development Society

  • Employment counselling, workshops, training, navigating unemployment resources. Services available by phone/email/virtual only.
  • Self-refer by phone 250-352-6200. https://kcds.ca/

Canadian Federal Financial Supports in Response to COVID-19

B.C. Financial Supports in Response to COVID-19



  • Salvation Army: Breakfast 10 am-12 pm, Monday-Thursday, followed by Food Bank by appointment only
  • Our Daily Bread: Bagged lunch 12-1pm Mon-Friday. Meal delivery option. Email: office@kcfoffice.com for details
  • Nelson Community Food Centre: Food Bank by appointments on Wednesdays from 1-5pm, call 250-354-1633
  • St Saviours Food Pantry (@ Anglican Church): Open Friday Mornings, 9-11am, one at a time. No coffee service



BC Housing Temporary Supplement Program

Homelessness Prevention Program at Nelson Community Services

  • 250-352-3504 Ext. 235

Aimee Beaulieu Transition House at Nelson Community Services

  • 24/7, call 250-354-4357

Cicada Place Youth Housing

  • for inquiries 250-352-3504 Ext. 200

Stepping Stones Homelessness Emergency Shelter (Nelson CARES)

  • 250-352-9876 – Reduced services available but coffee, sandwiches, water in vestibule area



Kootenay Seniors

Nelson Seniors Coordinating Society

  • Income Tax/Financial advocacy for seniors and people with income <$35,000, Elder Abuse Prevention Program, TEETH Clinic (emergencies only) – Grocery Runs: Bus pick up on Thursdays from 4 local grocery stores with help carrying groceries into homes at drop off. Current max = 6 passengers on 1 small bus. Kootenay Coop grocery delivery available.
  • Contact 250 352 3254 or 250-352-6008. Email: info@nelsonseniors.ca.
  • Hours: Tues & Wed 9:30 am-12 pm, Thursdays 1-3 pm, http://nelsonseniors.ca/



Wellness Together Canada: https://ca.portal.gs/ • Anxiety Canada: https://www.anxietycanada.com • Canadian Mental Health Assessment Tool: http://cmha.bc.ca/news/new-mental-health-assessment-tool • BounceBack BC Program: https://bouncebackbc.ca • Psychological First Aid – 19 yrs+: https://www.psychologists.bc.ca/covid-19-resource • Here2Talk for Post-Secondary Students: https://here2talk.ca/home • Kids Help Phone: https://kidshelpphone.ca/ • Youth in BC 24/7 Crisis line at 1-866-661-3311, Youth in BC Online Chat – visit: www.youthinbc.com • Foundry BC – offering virtual drop-in counselling by voice, video and chat to BC young people ages 12-24 and their caregivers, visit: foundrybc.ca • Kelty Mental Health Resource Center – A free, provincial resource centre that provides information, resources, peer support and system navigation to children, youth and families across BC who are struggling with mental health and/or substance use challenges. http://keltymentalhealth.ca/

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