250 352 3504


We’re Here For You During COVID-19

We’re still here for you during the COVID-19 Pandemic. Some in-Person counselling and support options begin June 15th.


Like all other social service organizations, Nelson Community Services (NCS) is watching and listening closely to the changes in the pandemic situation in our province and our community.

We want you to know that NCS continues to be here to support you through this current phase, and on into the future, no matter what it may bring.

We want to be sure that you, our clients, are safe while at the same time making sure that our staff remain safe.

We invite you to speak with your counsellor or support worker about the option to receive in-person services from NCS. This could be in our physical offices or out-of- doors. Our staff will outline the safety protocols that are in place to make sure such sessions happen safely and that all the provincial safety measures related to COVID-19 are followed.

In the meantime, we will continue to offer virtual services as we have been doing since mid-March, even as we move slowly toward more in-person services.

Our COVID-19 Brief Counselling Service (1 – 3 sessions) remains available to any adults in the community who are having difficulties managing in this current pandemic situation. Please don’t hesitate to give us a call.

And, of course, we remain open to new referrals to all of our programs. Please give us a call at 250-352-3504, or you can send us a self-referral by submitting the form found here on our website https://www.servicesfyi.ca/referral-form/. Your call or self-referral will be responded to within 3 working days. We look forward to hearing from you.

Please Note:  If you are in crisis and in need of immediate assistance, please call the Regional Crisis Line at 1-888-353-2273 or 911.

NCS Programs & Services Status Overview:

  • Aimee Beaulieu Transition House – staff remain available to respond to calls 24/7 (250-354-4357)
  • Women’s Outreach & Counselling Programs – open to new referrals; maintaining client contact + support
  • Family Support/Counselling/Parenting Programs – open to new referrals; maintaining client contact + support
  • Child & Youth Counselling Programs – open to new referrals; maintaining client contact + support
  • Cicada Place – remains open to those who live there; no new intakes; for inquiries (250-352-3504 x 200)
  • Youth Outreach Program – maintaining client contact and support
  • Homelessness Prevention Program – maintaining client contact and support
  • Street Outreach Program – maintaining client contact and support
  • Pre-Employment Group Programs/parenting groups/Women’s Healing Journey– postponed till further notice
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COVID-19 Resources List, Nelson & Area



Interior Crisis Line

Nelson Community Services

  • COVID19 Community Support Response – Brief counselling and resources (1-3 sessions) by phone/email/virtual to adults, regardless of situation, to address issues related to coping
  • Supporting existing clients and open to new referrals for counselling, resources and outreach programs
  • Self-refer by phone 250-352-3504 via our online referral form

Interior Health – Nelson Mental Health and Substance Use

  • Intake, Urgent Response, Case Management, Counselling, Psychiatric Services, and Outreach.
  • Phone: 250-505-7248 for adults struggling with mental health concerns


  • http://ankors.bc.ca/
  • Drop-in closed but can still provide Naloxone, harm reduction supplies and services during office hours
  • OPS running during office hours, one person at a time
  • Fentanyl test trips available during office hours, drop-off drug testing available
  • Gender Outlaws meeting via Zoom
  • Counselling support/info by phone re: HIV, Hep C and pathways to OAT – Laura at 250-505-2426
  • Harm Reduction Outreach in Nelson and other West Kootenay towns – Serge at 250-777-0733
  • Kootenay Boundary Adult Support Recovery Program Phone: 250-505-5506, Email: information@ankors.bc.ca, Hours: Mon-Thurs 9:30am-12pm & 1pm-4:30 pm



Nelson Community Services

  • Child and Youth Counselling Program
  • Self-refer by phone 250-352-3504 or via our online referral form

Ministry of Children and Family Development (MCFD) – Nelson office

  • Child and Youth Mental Health Services – 250-354-6480
  • Child Protection – Screening Intake – 1-800-663-9122

Kootenay Kids – The Family Place

School District 8 – COVID-19 Resources for Families


Advocacy Centre

  • Phone/email help with financial supports, tenancy, debt, legal resources, family law, and support to victims of relationship/sexual violence
  • Phone: 250-352-5777, https://advocacycentre.org

Kootenay Career Development Society

  • Employment counselling, workshops, training, navigating unemployment resources. Services available by phone/email/virtual only.
  • Self-refer by phone 250-352-6200. https://kcds.ca/

Canadian Federal Financial Supports in Response to COVID-19

B.C. Financial Supports in Response to COVID-19



  • Salvation Army: Breakfast 10 am-12 pm, Monday-Thursday, followed by Food Bank by appointment only
  • Our Daily Bread: Bagged lunch 12-1pm Mon-Friday. Meal delivery option. Email: office@kcfoffice.com for details
  • Nelson Community Food Centre: Food Bank by appointments on Wednesdays from 1-5pm, call 250-354-1633
  • St Saviours Food Pantry (@ Anglican Church): Open Friday Mornings, 9-11am, one at a time. No coffee service



BC Housing Temporary Supplement Program

Homelessness Prevention Program at Nelson Community Services

  • 250-352-3504 Ext. 235

Aimee Beaulieu Transition House at Nelson Community Services

  • 24/7, call 250-354-4357

Cicada Place Youth Housing

  • for inquiries 250-352-3504 Ext. 200

Stepping Stones Homelessness Emergency Shelter (Nelson CARES)

  • 250-352-9876 – Reduced services available but coffee, sandwiches, water in vestibule area



Kootenay Seniors

Nelson Seniors Coordinating Society

  • Income Tax/Financial advocacy for seniors and people with income <$35,000, Elder Abuse Prevention Program, TEETH Clinic (emergencies only) – Grocery Runs: Bus pick up on Thursdays from 4 local grocery stores with help carrying groceries into homes at drop off. Current max = 6 passengers on 1 small bus. Kootenay Coop grocery delivery available.
  • Contact 250 352 3254 or 250-352-6008. Email: info@nelsonseniors.ca.
  • Hours: Tues & Wed 9:30 am-12 pm, Thursdays 1-3 pm, http://nelsonseniors.ca/



Wellness Together Canada: https://ca.portal.gs/ • Anxiety Canada: https://www.anxietycanada.com • Canadian Mental Health Assessment Tool: http://cmha.bc.ca/news/new-mental-health-assessment-tool • BounceBack BC Program: https://bouncebackbc.ca • Psychological First Aid – 19 yrs+: https://www.psychologists.bc.ca/covid-19-resource • Here2Talk for Post-Secondary Students: https://here2talk.ca/home • Kids Help Phone: https://kidshelpphone.ca/ • Youth in BC 24/7 Crisis line at 1-866-661-3311, Youth in BC Online Chat – visit: www.youthinbc.com • Foundry BC – offering virtual drop-in counselling by voice, video and chat to BC young people ages 12-24 and their caregivers, visit: foundrybc.ca • Kelty Mental Health Resource Center – A free, provincial resource centre that provides information, resources, peer support and system navigation to children, youth and families across BC who are struggling with mental health and/or substance use challenges. http://keltymentalhealth.ca/

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Aimee Beaulieu Transition House is currently looking for women’s support workers who are willing to work on a Casual basis. Casual staff are required to provide a range of practical and supportive services within a safe and welcoming residential environment to women and their children who are fleeing abuse and who may also present with varied complexities such as mental health and substance use issues.
This work requires working 12-hour shifts during the daytime, overnight, and on weekends. You must possess a minimum of a Diploma in human services or related field or the equivalent combination of education, training, and experience and have a minimum of one year of experience supporting vulnerable women and children leaving violence and/or other vulnerable populations. Training and orientation to the work is provided.
Given the nature of the work, this position is available only to women.
If this is of interest to you and you meet the qualifications, please forward a Letter of Interest and your resume to admin@servicesfyi.ca. Resumes will be kept on file and applicants will be contacted when a vacancy occurs.

Nelson Community Services is seeking qualified female candidates to work on a Casual basis within the Aimee Beaulieu Transition House Program.
Casual workers will cover 12-hours shifts on an on-call basis, including days, nights, weekends and statutory holidays.

  • Diploma in human services or equivalent combination of education and experience
  • A minimum of one (1) year of experience supporting women leaving violence
  • A strong understanding of the issues of violence against women and a feminist analysis
  • Experience with Harm Reduction practices an asset

This work begins as soon as possible; orientation and job-specific training is provided.

The wage is consistent with Wage Grid 11 [$18.66 – 21.73] of the BCGEU Collective Agreement.

Only those short-listed will be contacted.

Please submit your letter of interest and resume to:
Rona Park, NCS Executive Director
# 201 – 518 Lake Street, Nelson, BC   V1L 4C6
Email:  rpark@servicesfyi.ca
Fax:  (250) 352-3570





Reports to:         Transition House Program Manager
Classification:    Integrated Victim Service Worker and Transition House Worker
Grid Level:         11
Effective Date:   March 2009
Last Updated:    February 2017
Union: BCGEU

Job Summary:   The incumbent in this position provides a range of support services, practical assistance, information and referrals to women and their children who are fleeing abuse, including those women who present with varied complexities such as mental health and substance use issues. Services are provided within a secure, welcoming residential setting. Casual employees have the same duties and responsibilities.

Duties and Responsibilities:
1. Conducts client intake by performing duties such as obtaining demographic information, providing information regarding the Transition House Support Worker role and services offered through program, assisting clients in completing intake forms, assessing women’s needs, level of risk, and suitability for the program, and explaining issues related to confidentiality.
2. Provides emotional support to clients who are victims of domestic violence through active listening, debriefing experiences, validating feelings, and respecting client choices and decisions.
3. Assesses client needs for other services and provides information and referrals to other professionals and services as appropriate.
4. Provides crisis response, via crisis phone line, and intervention as necessary.
5. Develops client Service Plans, including personal safety plans; monitors plans to reflect changing risk, and liaises with police where appropriate.
6. Provides information on police, legal/court, and medical systems in general and specific to client needs; provides information on domestic violence, the cycle of abuse, power and control dynamics, impacts of trauma, and ways to avoid re-victimization.
7. Assists clients in completing forms such as applying for income assistance, rental housing, rental assistance, childcare subsidies, medical services, Criminal Injury Compensation, Victim Impact Statements, Affidavits, etc.
8. Liaises with police and victim service programs regarding information about client cases, including case status, hearing dates, etc.
9. Provides advocacy, when needed, to ensure client’s interests, choices, and rights are heard and respected.
10. Arranges appointments (e.g. medical, legal, court orientation, etc.) on behalf of clients where appropriate, and coordinates accompaniment as needed.
11. Maintains up-to-date information of relevant community resources and develops and maintains good community relations.
12. Provides life skills and personal care supports through 1:1 and facilitation of groups.
13. Participates fully in the care and maintenance of the Transition House to ensure everyone’s safety and smooth operations of the program, including light housekeeping, ordering supplies, arranging for immediate repairs, following fire safety procedures, etc.
14. Maintains case files and program communications as per policies and procedures.
15. Maintains statistical information for reporting purposes as per policy.
16. Participates in regular team meetings and case planning.
17. Engages in regular supervision with the Program Manager, including an annual performance review and the development of a training plan; participates in professional development relevant to this position.
18. Participates in the orientation of volunteers, practicum students, and new staff.
19. Engages in events and public awareness activities related to the program and the issue of violence against women.
20. Performs other related duties as required.

Education:         Diploma in human services or related field or the equivalent combination of education, training, and experience.

Experience:       A minimum of one (1) year of experience supporting vulnerable women and children leaving violence and/or other vulnerable populations.

Additional Skills:
1. Strong understanding of the issues of violence against women and a feminist practice framework.
2. Working knowledge of harm reduction and reduced barrier practices.
3. Excellent time management and organizational skills.
4. Working knowledge of relevant community resources.
5. Well-developed interpersonal, oral and written communication skills.
6. Ability to work independently as well as with a team.
7. Ability to work well and network with other members of the community.
8. Proven experience with crisis intervention and crisis management.

Other Information:
1. Must be willing to work 12-hour solo day and night shifts, including on weekends.
2. Must be able to manage well in a stressful environment dealing with clients in crisis situations and that may portray mental health and/or substance use issues.
3. Must hold a valid First Aid Certificate.

Approved by CSSEA: February 6, 2017
Approved by BCGEU: February 23, 2017

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