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Job Posting Executive Director



Nelson Community Services (NCS) is seeking an Executive Director (ED) to lead an engaging team of approximately 30, including staff, management, and volunteers. The ED is responsible for the management of a $2.2 million annual budget in the growth of an exciting range of programs that support families, youth, and individuals. The successful candidate will provide strategic and innovative leadership to the organization, mobilizing required resources, and ensuring best practices for quality service delivery. NCS values collaboration, partnerships, inclusiveness, trauma-informed approaches, cultural safety, relevance and professionalism. We are seeking a leader with a proven track record demonstrating these values and skills, and who can work effectively and collaboratively with staff and a governing Board as well as funders, community partners, and local organizations to achieve the agency’s mission and strategic priorities.

About Our Organization

Nelson Community Services supports families, youth, and individuals in the vibrant city of Nelson and area, situated in the West Kootenays of BC. We acknowledge that the land upon which we offer our services is the traditional territory of the peoples who have lived here for thousands of years —the Ktunaxa, the Sylix, and the Sinixt.


For almost 50 years, we have created a welcoming place where staff believes that all families, youth, and individuals, at some time, experience difficulties in their lives and that they have an inherent right to be heard and to be supported. Our relational approach to service delivery is respectful of each person’s identity, issues, strengths, culture, needs, and choices. Our vision is to help create a compassionate and empowered community where families, youth and individuals receive the supports and services they need to live dignified, resilient and hopeful lives. We do this by providing counselling, housing, support, and outreach services.


Nelson Community Services is an accredited, registered non-profit society, which is governed by a Board of Directors and led by the Executive Director. Our work includes the operation of two housing programs — Aimee Beaulieu Transition House and Cicada Place for youth, along with various counselling and support programs. We collaborate and partner with an extensive network of organizations, businesses, funders and public agencies, including leadership of several local and regional development networks. Further information about NCS can be found on our website. 


Position Details:

This is a .80 FTE salaried position. The salary range is $64,000 – $75,200 per year. Salary is commensurate with experience and qualifications.



  • A relevant post graduate (Master’s) degree. An equivalent combination of education and experience may be considered
  • A minimum of 5 years of senior level management and leadership experience, ideally in the rural, non-profit social services sector


Essential Skills:

Leadership and Organization Development

  • Strong leadership and organizational development skills
  • Demonstrated experience with capacity building
  • Strong strategic planning skills — must be able to connect vision, mission and strategic goals and develop work plans to achieve them
  • Excellent working knowledge of privacy and confidentiality legislation
  • Proven contract management skills

Administration, Operations, and Communication

  • Proven ability to organize and undertake a wide variety of administrative and operational tasks
  • Superior verbal and written communication skills, including proposal development, report writing, and grant writing
  • Excellent interpersonal skills; proven ability to build and foster staff and stakeholder relations

Finance, Risk Management, Resource Development, and Governance

  • Superior skills in financial management, including strategy, planning, and analysis
  • Proactively address challenges in the internal and external environment to protect the agency’s interests and programs
  • Excellent skills in identifying resource needs, fund development, and engaging donors
  • Experience working with a non-profit governance Board of Directors

Human Resources

  • Superior skills in human resource management; experience with managing and leading in a unionized work setting would be an asset

Planning and Development

  • Demonstration of a commitment to supporting equity, diversity, inclusion and indigenization of the workplace
  • Broad knowledge and experience in development of social programs, project management, and community development initiatives
  • In-depth knowledge of best practices pertaining to a variety of program service delivery models
  • Experience with development and evaluation of programs and accreditation processes


Nelson Community Services is an advocate for equity and is committed to ensuring representation in its community. We welcome applications from members of visible minorities, women, Indigenous peoples, person with disabilities, persons of minority sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities.  The agency seeks to maintain its commitment to excellence and recognizes that increasing the diversity of its staff supports this objective.


Resumes and cover letters will be accepted by email until 5:00 p.m. on Monday, February 10th, 2020. Please submit to:  ncschair@servicesfyi.ca

No phone calls please. We thank all applicants; however, only those candidates selected for the next stage of the recruitment process will be contacted.

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Women’s Healing Journey

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Homelessness Prevention Worker

Key Job Duties and Responsibilities

  • provide housing search support and tenancy support to people who are homeless or at-risk of homelessness. Includes providing support, advocacy, and referrals to other appropriate community-based support services, accompaniment to appointments, service planning, and case coordination; regularly liaise with potential referring organizations
  • provide life skills training, as appropriate, to help maintain housing
  • provide education and support to landlords on housing at-risk individuals
  • compile and enter data into BC Housing’s database and agency reporting
  • administer the rental supplements portion of the program for qualifying individuals

Hours per week:  14

Union Wage Grid 14:  $22.93/hour

Closing Date:  As soon as position is filled

Resumes and Letters of Interest should be sent to:
Rona Park, Executive Director



Nelson Community Services

Reports to: Youth Services and Housing Program Manager
Classification: Integrated (Program Coordinator 2/Adult, Youth and/or Child Worker)
Grid Level: 14
Effective Date: June 2013
Last Updated: November 2017
Union: BCGEU
Job Summary: The incumbent in this position provides support, education, and practical assistance to adults who are homeless or at-risk of homelessness with the aim of preventing the cycle of homelessness.


Duties and Responsibilities:

1. Plans and develops the program in consultation with the supervisor; plans and implements all program activities.
2. Formulates program policies and procedures and evaluates the program in consultation with the supervisor.
3. As and when needed, participates in the recruitment and selection process for practicum students and/or program volunteers; orients and determines the need for and provides training to students and/or volunteers; and supervises their work by performing such duties as assigning work, providing feedback on performance, and participating in performance evaluations.
4. Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
5. Conducts housing priority needs assessments with four priority populations, as per the funding contract, and establishes Service Plan goals and interventions.
6. Conducts safety assessments including the development of safety plans as required.
7. Connects individuals to appropriate housing and support services including accompaniment to appointments; makes referrals to other services as appropriate.
8. Liaises with community service providers, professionals, and landlords to coordinate service provision, facilitate referrals to the program, and represent the program in external events.
9. Provides follow-up support to individuals and maintains ongoing relationships to ensure stable housing.
10. Provides landlord support, education, and conflict resolution between program client and landlord to prevent housing breakdown, where possible.
11. Implements the Integrated Case Management approach to coordinating, evaluating, and ensuring consistent services for clients.
12. Provides life skills training and support (group or 1:1) to help clients maintain a tenancy, health, and employment.
13. Processes Rental Supplement applications; distributes funds and maintains accurate records in collaboration with a supervisor.
14. Adheres to the funder’s standards, policies, principles, and deliverables as per the funding contract.
15. Maintains client file records and online databases according to Agency policy and standards, as well as contractual requirements.
16. Compiles and submits program data and outcome reports as required by funders and the Agency.
17. Attends regular supervision with the program supervisor, including an annual performance review and development of a training plan; attends agency staff meetings; attends local peer support/case consultation meetings; and attends regional peer support meetings, as time permits.
18. Participates in professional development and training relevant to this program area.
19. Performs other related duties as required.


Diploma in the human services or a related field or the equivalent combination of education, training, and experience.

A minimum of two (2) years’ recent, related experience in working with marginalized and vulnerable adults.

Additional Skills:
1. Proven knowledge, skills and experience in providing support and advocacy to marginalized and vulnerable adults.
2. Working knowledge of the dynamics and impacts of homelessness.
3. Competent in working with individuals from diverse cultural backgrounds.
4. Proven skills in conducting safety assessments and safety planning.
5. Proven skills in group development and facilitation techniques.
6. Well-developed interpersonal, oral and written communication skills.
7. Ability to work cooperatively and collaboratively with co-workers, other community professionals, and the broader community.
8. Good organization, time, self-care, and general work management skills; an ability to work well independently and in a team environment.

Other Information:
1. Must be willing to work flexible hours to meet program demands.
2. Must hold a valid First Aid Certificate.
3. Must hold a valid BC Class V Driver’s license and have access to a safe, reliable, well-maintained, clean vehicle with appropriate insurance.
4. Must carry the agency-supplied cell phone, programmed to emergency numbers, during working hours.

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Start up Baskets for Women

Starter Baskets for women at Aimee Beaulieu Transition house

Women at Aimee Beaulieu Transition House are often starting over on a new path, in a new home, with little or nothing to get by on.  Here are some suggestions for ways you could help women (and their children) get re-established.

click image to download this list


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