250 352 3504


Making Sense of Adolescence

A Gordon Neufeld Parenting Course 

Facilitated by:  Liz Amaral of Nelson Community Services

Free – Drop-in – Nelson Public Library

Tuesdays – April 2 – May 21

6:30 to 8:30 p.m.

Questions:  Ask Melodie Rae at mstorey@nelson.ca

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Administrative Assistant

Nelson Community Services (NCS) is seeking a qualified

candidate for the permanent full-time position of Administrative Assistant.

Hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.

See job description following this ad.

Qualifications & Skills:

  • Office Administration Certificate plus 2 years’ recent related experience, or the equivalent combination of education, experience and training.
  • Excellent interpersonal and communication skills; excellent reception skills.
  • Superior computer skills; working knowledge of a variety of relevant software application programs.

Orientation and job specific training is provided.

Position begins June 3, 2019.  This position is a Non-Management/Excluded position. This posting will remain open until filled by a suitable candidate.

Please submit cover letter and resume by 4:00 p.m. Friday, April 5, 2019 to:

Rona Park, NCS Executive Director

#201 – 518 Lake Street, Nelson, BC, V1L 4C6

Email: rpark@servicesfyi.ca  


Administrative Assistant

Job Description

Job Title:          Administrative Assistant

Reports to:       Executive Director

Classification:  Excluded

Effective Date:  March 2009

Updated:            March 2019

Job Summary:  The incumbent in this position provides a variety of reception, clerical, 

                            administrative, executive support, and office management duties as

                            well as coordinates the Agency’s Main Office Fire Safety & Emergency

                            Procedures.  The incumbent is the first aid attendant for the Main 

                            Office worksite.

Duties and Responsibilities:

  1.  Performs the Agency’s reception duties including answering the phone, responding to in person inquiries, and ensuring Agency’s reception and common areas are welcoming and professional spaces.
  2. Performs a range of clerical and administrative duties that support the Agency’s executive, management, finance, and Board of Directors functions.
  3. Supports program staff by overseeing client booking calendar, welcoming new clients, assisting with initial intake process, ensuring updated Agency forms are in good supply, assisting with the development of program materials , and program promotion strategies.
  4. Participates in the orientation process of all new employees, students, and volunteers, which includes maintaining New Employee Orientation manuals, orientation to office and office systems, distribution of office keys, arranging for email addresses, phones, computers, etc., oversees exiting employee procedures.
  5. Maintains Agency personnel and administrative filing systems (paper and electronic) in a confidential, organized, and up-to-date manner.
  6. Maintains all Agency Policies and Procedures binders in current and orderly manner.
  7. Coordinates Agency’s media contacts and information, including website management, advertising quotes, stakeholder lists, and media files.
  8. Performs a wide range of office management duties including monthly worksite inspections, overseeing janitorial contractor, ensuring that equipment is in good working order, computer-troubleshooting functions, overseeing office security measures, maintaining Agency inventory, managing Agency storage needs and spaces, and recycling.
  9. Purchases office supplies and materials, as required.
  10. Performs the duties of the Fire Safety manager for the Agency’s Main Office worksite; performs Emergency and Service Continuity procedures as required.
  11. Acts as the primary First Aid attendant for the Agency’s Main Office worksite.
  12. Plays a key role in the Agency’s quality improvement and accreditation processes, including gathering and collating monthly and annual data, implementing surveys, and uploading accreditation information.
  13. Ensures compliance with all Agency policies, procedures, standards, and relevant legislation.
  14. Maintains complete confidentiality of privileged Agency and Client information.
  15. Performs other related duties as required.



Office Administration Certificate or the equivalent combination of education, training, and experience.


A minimum of two (2) years’s recent office administration experience that includes reception and administrative functions.  Experience supporting at an executive level is desirable.

Key Skills and Abilities:

  1. Excellent interpersonal, oral, and written communications skills and ability to respond to others’ questions and inquiries in a timely, professional manner.
  2. Previous reception experience and knowledge of telephone switchboard and other office equipment.
  3. Strong website management skills coupled with a keen interest in this area.
  4. Ability to work independently, organize and adapt to shifting priorities.
  5. Demonstrated administrative and organizational skills with high degree of thoroughness, accuracy and confidentiality.
  6. Advanced skills in Office 365 (MS Word, Excel, Powerpoint, Outlook) and working knowledge of a variety of relevant software application programs.
  7. Basic computer troubleshooting skills.
  8. Skilled at building relationships across the organization.
  9. Able to work effectively and efficiently under pressure and deal with challenging situations.

Other Information:

  1. The position requires exposure to demanding telephone callers or in-person visitors.
  2. Must have the ability to perform some lifting and moving of office supplies, furnishings.
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Homelessness Prevention Worker

Key Job Duties and Responsibilities

  • provide housing search support and tenancy support to people who are homeless or at-risk of homelessness. Includes providing support, advocacy, and referrals to other appropriate community-based support services, accompaniment to appointments, service planning, and case coordination; regularly liaise with potential referring organizations
  • provide life skills training, as appropriate, to help maintain housing
  • provide education and support to landlords on housing at-risk individuals
  • compile and enter data into BC Housing’s database and agency reporting
  • administer the rental supplements portion of the program for qualifying individuals

Hours per week:  14

Union Wage Grid 14:  $22.93/hour

Closing Date:  As soon as position is filled

Resumes and Letters of Interest should be sent to:
Rona Park, Executive Director



Nelson Community Services

Reports to: Youth Services and Housing Program Manager
Classification: Integrated (Program Coordinator 2/Adult, Youth and/or Child Worker)
Grid Level: 14
Effective Date: June 2013
Last Updated: November 2017
Union: BCGEU
Job Summary: The incumbent in this position provides support, education, and practical assistance to adults who are homeless or at-risk of homelessness with the aim of preventing the cycle of homelessness.


Duties and Responsibilities:

1. Plans and develops the program in consultation with the supervisor; plans and implements all program activities.
2. Formulates program policies and procedures and evaluates the program in consultation with the supervisor.
3. As and when needed, participates in the recruitment and selection process for practicum students and/or program volunteers; orients and determines the need for and provides training to students and/or volunteers; and supervises their work by performing such duties as assigning work, providing feedback on performance, and participating in performance evaluations.
4. Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
5. Conducts housing priority needs assessments with four priority populations, as per the funding contract, and establishes Service Plan goals and interventions.
6. Conducts safety assessments including the development of safety plans as required.
7. Connects individuals to appropriate housing and support services including accompaniment to appointments; makes referrals to other services as appropriate.
8. Liaises with community service providers, professionals, and landlords to coordinate service provision, facilitate referrals to the program, and represent the program in external events.
9. Provides follow-up support to individuals and maintains ongoing relationships to ensure stable housing.
10. Provides landlord support, education, and conflict resolution between program client and landlord to prevent housing breakdown, where possible.
11. Implements the Integrated Case Management approach to coordinating, evaluating, and ensuring consistent services for clients.
12. Provides life skills training and support (group or 1:1) to help clients maintain a tenancy, health, and employment.
13. Processes Rental Supplement applications; distributes funds and maintains accurate records in collaboration with a supervisor.
14. Adheres to the funder’s standards, policies, principles, and deliverables as per the funding contract.
15. Maintains client file records and online databases according to Agency policy and standards, as well as contractual requirements.
16. Compiles and submits program data and outcome reports as required by funders and the Agency.
17. Attends regular supervision with the program supervisor, including an annual performance review and development of a training plan; attends agency staff meetings; attends local peer support/case consultation meetings; and attends regional peer support meetings, as time permits.
18. Participates in professional development and training relevant to this program area.
19. Performs other related duties as required.


Diploma in the human services or a related field or the equivalent combination of education, training, and experience.

A minimum of two (2) years’ recent, related experience in working with marginalized and vulnerable adults.

Additional Skills:
1. Proven knowledge, skills and experience in providing support and advocacy to marginalized and vulnerable adults.
2. Working knowledge of the dynamics and impacts of homelessness.
3. Competent in working with individuals from diverse cultural backgrounds.
4. Proven skills in conducting safety assessments and safety planning.
5. Proven skills in group development and facilitation techniques.
6. Well-developed interpersonal, oral and written communication skills.
7. Ability to work cooperatively and collaboratively with co-workers, other community professionals, and the broader community.
8. Good organization, time, self-care, and general work management skills; an ability to work well independently and in a team environment.

Other Information:
1. Must be willing to work flexible hours to meet program demands.
2. Must hold a valid First Aid Certificate.
3. Must hold a valid BC Class V Driver’s license and have access to a safe, reliable, well-maintained, clean vehicle with appropriate insurance.
4. Must carry the agency-supplied cell phone, programmed to emergency numbers, during working hours.

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Start up Baskets for Women

Starter Baskets for women at Aimee Beaulieu Transition house

Women at Aimee Beaulieu Transition House are often starting over on a new path, in a new home, with little or nothing to get by on.  Here are some suggestions for ways you could help women (and their children) get re-established.

click image to download this list


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