Please give us a call at 250-352-3504, or you can send us a self-referral by submitting the form found here on our website https://www.servicesfyi.ca/referral-form/.
We’re still here for you during Phase II of the COVID-19 Pandemic. Some in-Person counselling and support options begin June 15th.
Like all other social service organizations, Nelson Community Services (NCS) is watching and listening closely to the changes in the pandemic situation in our province and our community.
BC overall, and Nelson, has been doing extremely well at stopping the spread of the virus. The BC government has now moved into Phase II of the pandemic recovery, which is now allowing for a slow and safe return to many in-person services.
This ‘re-entry’ phase is bringing its own set of challenges, anxieties, confusions, and stressors. We want you to know that NCS continues to be here to support you through this phase, and on into the future, no matter what it may bring.
It is our intention to proceed very slowly with opening up in-person supports. We want to be sure that you, our clients, are safe while at the same time making sure that our staff remain safe.
We invite you to speak with your counsellor or support worker about the option to receive in-person services from NCS. This could be in our physical offices or out-of- doors. Our staff will outline the safety protocols that are in place to make sure such sessions happen safely and that all the provincial safety measures related to COVID-19 are followed.
In the meantime, we will continue to offer virtual services as we have been doing since mid-March, even as we move slowly toward more in-person services.
Our COVID-19 Brief Counselling Service (1 – 3 sessions) remains available to any adults in the community who are having difficulties managing in this current pandemic situation. Please don’t hesitate to give us a call.
And, of course, we remain open to new referrals to all of our programs. Please give us a call at 250-352-3504, or you can send us a self-referral by submitting the form found here on our website https://www.servicesfyi.ca/referral-form/. Your call or self-referral will be responded to within 3 working days. We look forward to hearing from you.
Please Note: If you are in crisis and in need of immediate assistance, please call the Regional Crisis Line at 1-888-353-2273 or 911.
NCS Programs & Services Status Overview:
- Aimee Beaulieu Transition House – staff remain available to respond to calls 24/7 (250-354-4357)
- Women’s Outreach & Counselling Programs – open to new referrals; maintaining client contact + support
- Family Support/Counselling/Parenting Programs – open to new referrals; maintaining client contact + support
- Child & Youth Counselling Programs – open to new referrals; maintaining client contact + support
- Cicada Place – remains open to those who live there; no new intakes; for inquiries (250-352-3504 x 200)
- Youth Outreach Program – maintaining client contact and support
- Homelessness Prevention Program – maintaining client contact and support
- Street Outreach Program – maintaining client contact and support
- Pre-Employment Group Programs/parenting groups/Women’s Healing Journey– postponed till further notice
ADULT COUNSELLING, MENTAL HEALTH AND SUBSTANCE USE
Interior Crisis Line
- 24/7 – 1-888-353-CARE (2273)
- Online Chat Service at: http://www.interiorcrisisline.com/crisischat (Thurs-Sunday 5 pm-9 pm)
Nelson Community Services
- COVID19 Community Support Response – Brief counselling and resources (1-3 sessions) by phone/email/virtual to adults, regardless of situation, to address issues related to coping
- Supporting existing clients and open to new referrals for counselling, resources and outreach programs
- Self-refer by phone 250-352-3504 via our online referral form
Interior Health – Nelson Mental Health and Substance Use
- Intake, Urgent Response, Case Management, Counselling, Psychiatric Services, and Outreach.
- Phone: 250-505-7248 for adults struggling with mental health concerns
- Drop-in closed but can still provide Naloxone, harm reduction supplies and services during office hours
- OPS running during office hours, one person at a time
- Fentanyl test trips available during office hours, drop-off drug testing available
- Gender Outlaws meeting via Zoom
- Counselling support/info by phone re: HIV, Hep C and pathways to OAT – Laura at 250-505-2426
- Harm Reduction Outreach in Nelson and other West Kootenay towns – Serge at 250-777-0733
- Kootenay Boundary Adult Support Recovery Program Phone: 250-505-5506, Email: firstname.lastname@example.org, Hours: Mon-Thurs 9:30am-12pm & 1pm-4:30 pm
CHILD AND YOUTH COUNSELLING, MENTAL HEALTH AND FAMILY SERVICES
Nelson Community Services
- Child and Youth Counselling Program
- Self-refer by phone 250-352-3504 or via our online referral form
Ministry of Children and Family Development (MCFD) – Nelson office
- Child and Youth Mental Health Services – 250-354-6480
- Child Protection – Screening Intake – 1-800-663-9122
Kootenay Kids – The Family Place
School District 8 – COVID-19 Resources for Families
- Phone/email help with financial supports, tenancy, debt, legal resources, family law, and support to victims of relationship/sexual violence
- Phone: 250-352-5777, https://advocacycentre.org
Kootenay Career Development Society
- Employment counselling, workshops, training, navigating unemployment resources. Services available by phone/email/virtual only.
- Self-refer by phone 250-352-6200. https://kcds.ca/
Canadian Federal Financial Supports in Response to COVID-19
B.C. Financial Supports in Response to COVID-19
- Salvation Army: Breakfast 10 am-12 pm, Monday-Thursday, followed by Food Bank by appointment only
- Our Daily Bread: Bagged lunch 12-1pm Mon-Friday. Meal delivery option. Email: email@example.com for details
- Nelson Community Food Centre: Food Bank by appointments on Wednesdays from 1-5pm, call 250-354-1633
- St Saviours Food Pantry (@ Anglican Church): Open Friday Mornings, 9-11am, one at a time. No coffee service
BC Housing Temporary Supplement Program
- Up to $500/month paid to Landlords
- To Apply: https://www.bchousing.org/BCTRS
- If already a client or for eligibility to get short term adjustments to Rental Assistance Programs (if finances have changed after March 1, 2020): https://www.bchousing.org/COVID-19/service-updates#RAP-SAFER
Homelessness Prevention Program at Nelson Community Services
- 250-352-3504 Ext. 235
Aimee Beaulieu Transition House at Nelson Community Services
- 24/7, call 250-354-4357
Cicada Place Youth Housing
- for inquiries 250-352-3504 Ext. 200
Stepping Stones Homelessness Emergency Shelter (Nelson CARES)
- 250-352-9876 – Reduced services available but coffee, sandwiches, water in vestibule area
- Grocery delivery/pick up, transportation coordination, prescription delivery, meal delivery, regular phone/virtual check-in, advocacy and resources
- Phone: 250-352-2708, Email: firstname.lastname@example.org, https://kootenayseniors.ca/kootenay-seniors-transportation/
Nelson Seniors Coordinating Society
- Income Tax/Financial advocacy for seniors and people with income <$35,000, Elder Abuse Prevention Program, TEETH Clinic (emergencies only) – Grocery Runs: Bus pick up on Thursdays from 4 local grocery stores with help carrying groceries into homes at drop off. Current max = 6 passengers on 1 small bus. Kootenay Coop grocery delivery available.
- Contact 250 352 3254 or 250-352-6008. Email: email@example.com.
- Hours: Tues & Wed 9:30 am-12 pm, Thursdays 1-3 pm, http://nelsonseniors.ca/
OTHER USEFUL LINKS FOR ADULT, CHILD, YOUTH, AND FAMILY SUPPORTS:
• Wellness Together Canada: https://ca.portal.gs/ • Anxiety Canada: https://www.anxietycanada.com • Canadian Mental Health Assessment Tool: http://cmha.bc.ca/news/new-mental-health-assessment-tool • BounceBack BC Program: https://bouncebackbc.ca • Psychological First Aid – 19 yrs+: https://www.psychologists.bc.ca/covid-19-resource • Here2Talk for Post-Secondary Students: https://here2talk.ca/home • Kids Help Phone: https://kidshelpphone.ca/ • Youth in BC 24/7 Crisis line at 1-866-661-3311, Youth in BC Online Chat – visit: www.youthinbc.com • Foundry BC – offering virtual drop-in counselling by voice, video and chat to BC young people ages 12-24 and their caregivers, visit: foundrybc.ca • Kelty Mental Health Resource Center – A free, provincial resource centre that provides information, resources, peer support and system navigation to children, youth and families across BC who are struggling with mental health and/or substance use challenges. http://keltymentalhealth.ca/
Key Job Duties and Responsibilities
provide housing search support and tenancy support to people who are homeless or at-risk of homelessness. Includes providing support, advocacy, and referrals to other appropriate community-based support services, accompaniment to appointments, service planning, and case coordination; regularly liaise with potential referring organizations
provide life skills training, as appropriate, to help maintain housing
provide education and support to landlords on housing at-risk individuals
compile and enter data into BC Housing’s database and agency reporting
administer the rental supplements portion of the program for qualifying individuals
Hours per week: 14
Union Wage Grid 14: $22.93/hour
Closing Date: As soon as position is filled
Resumes and Letters of Interest should be sent to:
Rona Park, Executive Director
Nelson Community Services
JOB TITLE: HOMELESSNESS PREVENTION WORKER
Reports to: Youth Services and Housing Program Manager
Classification: Integrated (Program Coordinator 2/Adult, Youth and/or Child Worker)
Grid Level: 14
Effective Date: June 2013
Last Updated: November 2017
Job Summary: The incumbent in this position provides support, education, and practical assistance to adults who are homeless or at-risk of homelessness with the aim of preventing the cycle of homelessness.
Duties and Responsibilities:
1. Plans and develops the program in consultation with the supervisor; plans and implements all program activities.
2. Formulates program policies and procedures and evaluates the program in consultation with the supervisor.
3. As and when needed, participates in the recruitment and selection process for practicum students and/or program volunteers; orients and determines the need for and provides training to students and/or volunteers; and supervises their work by performing such duties as assigning work, providing feedback on performance, and participating in performance evaluations.
4. Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
5. Conducts housing priority needs assessments with four priority populations, as per the funding contract, and establishes Service Plan goals and interventions.
6. Conducts safety assessments including the development of safety plans as required.
7. Connects individuals to appropriate housing and support services including accompaniment to appointments; makes referrals to other services as appropriate.
8. Liaises with community service providers, professionals, and landlords to coordinate service provision, facilitate referrals to the program, and represent the program in external events.
9. Provides follow-up support to individuals and maintains ongoing relationships to ensure stable housing.
10. Provides landlord support, education, and conflict resolution between program client and landlord to prevent housing breakdown, where possible.
11. Implements the Integrated Case Management approach to coordinating, evaluating, and ensuring consistent services for clients.
12. Provides life skills training and support (group or 1:1) to help clients maintain a tenancy, health, and employment.
13. Processes Rental Supplement applications; distributes funds and maintains accurate records in collaboration with a supervisor.
14. Adheres to the funder’s standards, policies, principles, and deliverables as per the funding contract.
15. Maintains client file records and online databases according to Agency policy and standards, as well as contractual requirements.
16. Compiles and submits program data and outcome reports as required by funders and the Agency.
17. Attends regular supervision with the program supervisor, including an annual performance review and development of a training plan; attends agency staff meetings; attends local peer support/case consultation meetings; and attends regional peer support meetings, as time permits.
18. Participates in professional development and training relevant to this program area.
19. Performs other related duties as required.
Diploma in the human services or a related field or the equivalent combination of education, training, and experience.
A minimum of two (2) years’ recent, related experience in working with marginalized and vulnerable adults.
1. Proven knowledge, skills and experience in providing support and advocacy to marginalized and vulnerable adults.
2. Working knowledge of the dynamics and impacts of homelessness.
3. Competent in working with individuals from diverse cultural backgrounds.
4. Proven skills in conducting safety assessments and safety planning.
5. Proven skills in group development and facilitation techniques.
6. Well-developed interpersonal, oral and written communication skills.
7. Ability to work cooperatively and collaboratively with co-workers, other community professionals, and the broader community.
8. Good organization, time, self-care, and general work management skills; an ability to work well independently and in a team environment.
1. Must be willing to work flexible hours to meet program demands.
2. Must hold a valid First Aid Certificate.
3. Must hold a valid BC Class V Driver’s license and have access to a safe, reliable, well-maintained, clean vehicle with appropriate insurance.
4. Must carry the agency-supplied cell phone, programmed to emergency numbers, during working hours.
Women at Aimee Beaulieu Transition House are often starting over on a new path, in a new home, with little or nothing to get by on. Here are some suggestions for ways you could help women (and their children) get re-established.