250 352 3504


Annual General Meeting

Nelson Community Services Society

Virtual AGM

Notice of Meeting


Due to the COVID-19 pandemic, Nelson Community Services Society’s Board of Directors has made a decision to host its 49th Annual General Meeting on Tuesday, September 21, 2021 at 7:00 pm, utilizing an online meeting format.

The 49th Virtual AGM is a chance to hear about Nelson Community Services activities and accomplishments.

On behalf of the Board of Directors, we want to assure you that the health and safety of our members, volunteers, and employees is a top priority so that we can continue to serve you.

Our AGM documents and Zoom link to join the AGM will be posted here on September 17th. Please check back then and read the Annual Report in advance. Then join us on Tuesday, September 21 at 7 p.m. by clicking on the Zoom link that will be provided.

If you have any questions about our AGM, please give us a call at 250-352-3504.

More details coming soon…

Thank you for your support of Nelson Community Services Society

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Casual Women’s Support Worker


Women’s Support Worker

Classification:  Integrated Victim Service Worker and Transition House Worker


Nelson Community Services is seeking a candidate for a casual Transition House Worker at Aimee Beaulieu Transition House.  The worker will provide a range of emergency, practical and supportive services to women and their children who are fleeing abuse and who may also present with varied complexities such as mental health and substance use issues.


Duties and Responsibilities:

To review the full job description click here


  • Diploma in human services or related field or the equivalent combination of education, training, and experience.
  • A minimum of one (1) year of experience supporting vulnerable women and children leaving violence and/or other vulnerable populations.
  • A strong understanding of the issues of violence against women and a feminist practice framework
  • Working knowledge of harm reduction and reduced barrier practices
  • Well-developed interpersonal, oral and written communication skills
  • Proven experience with crisis intervention and crisis management
  • Ability to work well and network with other members of the community
  • Ability to work independently as well as with a team
  • Working knowledge of relevant community resources



  • Must be able to manage well in a stressful environment dealing with clients in crisis situations and that may portray mental health and/or substance use issues
  • Must hold a valid First Aid Certificate

 Position Details:

The casual employee is required to work day/night shifts, weekdays/weekends and stat holidays as needed.  Shifts are 12 hours in length, night shift is a sleep shift.  There are also opportunities for additional 4-6 hour shifts within the casual role.  This position requires Union membership with BCGEU. The wage is consistent with Wage Grid 11 [$21.92 to $ 25.53 per hour] of the Collective Agreement. This position is open to female applicants only given the nature of the programming being provided at the Transition House. Specific job orientation and training is provided.


This position will remain open until filled.  Please submit cover letter and resume to:

Anna Maskerine, Program Manager

via email at:  amaskerine@servicesfyi.ca


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Transition House: Phone, Text & Online Chat Support

Isolation can be scary if home isn’t a safe place for you.

You are not alone. We can help.

We are here to talk, provide emotional support, and safety planning.

Our call line is open 24/7 at 250-354-4357.

Our secure text and online chat line is available 7 days a week from 830am – midnight.
Text us at (778) 608-3900, chat online at: https://www.servicesfyi.ca/chat.

Reach out to us during a safe time for you.

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Transition House | Elder Support

Would you like to connect with an Elder to talk about traditional teachings and spiritual healing practices? 

The Metis Elder at Aimee Beaulieu Transition House is here to offer you support during this time of crisis.  She is only a phone call away, and is deeply committed to sharing her knowledge and offering culturally based support.

·        Receive culturally responsive support

·        Get practical help

·        Clear your head & your heart

Our elder is available by phone, one evening per week. You can reach her by calling our confidential crisis line at 250.354.4357 and leaving a safe number for her to return your call.


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COVID-19 Resources List, Nelson & Area



Interior Crisis Line

Nelson Community Services

  • Supporting existing clients and open to new referrals for counselling, resources and outreach programs
  • Self-refer by phone 250-352-3504 via our online referral form

Interior Health – Nelson Mental Health and Substance Use

  • Intake, Urgent Response, Case Management, Counselling, Psychiatric Services, and Outreach.
  • Phone: 250-505-7248 for adults struggling with mental health concerns


  • http://ankors.bc.ca/
  • Drop-in closed but can still provide Naloxone, harm reduction supplies and services during office hours
  • OPS running during office hours, one person at a time
  • Fentanyl test trips available during office hours, drop-off drug testing available
  • Gender Outlaws meeting via Zoom
  • Counselling support/info by phone re: HIV, Hep C and pathways to OAT – Laura at 250-505-2426
  • Harm Reduction Outreach in Nelson and other West Kootenay towns – Serge at 250-777-0733
  • Kootenay Boundary Adult Support Recovery Program Phone: 250-505-5506, Email: information@ankors.bc.ca, Hours: Mon-Thurs 9:30am-12pm & 1pm-4:30 pm



Nelson Community Services

  • Child and Youth Counselling Program
  • Self-refer by phone 250-352-3504 or via our online referral form

Ministry of Children and Family Development (MCFD) – Nelson office

  • Child and Youth Mental Health Services – 250-354-6480
  • Child Protection – Screening Intake – 1-800-663-9122

Kootenay Kids – The Family Place

School District 8 – COVID-19 Resources for Families


Advocacy Centre

  • Phone/email help with financial supports, tenancy, debt, legal resources, family law, and support to victims of relationship/sexual violence
  • Phone: 250-352-5777, https://advocacycentre.org

Kootenay Career Development Society

  • Employment counselling, workshops, training, navigating unemployment resources. Services available by phone/email/virtual only.
  • Self-refer by phone 250-352-6200. https://kcds.ca/

Canadian Federal Financial Supports in Response to COVID-19

B.C. Financial Supports in Response to COVID-19



  • Salvation Army: Breakfast 10 am-12 pm, Monday-Thursday, followed by Food Bank by appointment only
  • Our Daily Bread: Bagged lunch 12-1pm Mon-Friday. Meal delivery option. Email: office@kcfoffice.com for details
  • Nelson Community Food Centre: Food Bank by appointments on Wednesdays from 1-5pm, call 250-354-1633
  • St Saviours Food Pantry (@ Anglican Church): Open Friday Mornings, 9-11am, one at a time. No coffee service



BC Housing Temporary Supplement Program

Homelessness Prevention Program at Nelson Community Services

  • 250-352-3504 Ext. 235

Aimee Beaulieu Transition House at Nelson Community Services

  • 24/7, call 250-354-4357

Cicada Place Youth Housing

  • for inquiries 250-352-3504 Ext. 200

Stepping Stones Homelessness Emergency Shelter (Nelson CARES)

  • 250-352-9876 – Reduced services available but coffee, sandwiches, water in vestibule area



Kootenay Seniors

Nelson Seniors Coordinating Society

  • Income Tax/Financial advocacy for seniors and people with income <$35,000, Elder Abuse Prevention Program, TEETH Clinic (emergencies only) – Grocery Runs: Bus pick up on Thursdays from 4 local grocery stores with help carrying groceries into homes at drop off. Current max = 6 passengers on 1 small bus. Kootenay Coop grocery delivery available.
  • Contact 250 352 3254 or 250-352-6008. Email: info@nelsonseniors.ca.
  • Hours: Tues & Wed 9:30 am-12 pm, Thursdays 1-3 pm, http://nelsonseniors.ca/



Wellness Together Canada: https://ca.portal.gs/ • Anxiety Canada: https://www.anxietycanada.com • Canadian Mental Health Assessment Tool: http://cmha.bc.ca/news/new-mental-health-assessment-tool • BounceBack BC Program: https://bouncebackbc.ca • Psychological First Aid – 19 yrs+: https://www.psychologists.bc.ca/covid-19-resource • Here2Talk for Post-Secondary Students: https://here2talk.ca/home • Kids Help Phone: https://kidshelpphone.ca/ • Youth in BC 24/7 Crisis line at 1-866-661-3311, Youth in BC Online Chat – visit: www.youthinbc.com • Foundry BC – offering virtual drop-in counselling by voice, video and chat to BC young people ages 12-24 and their caregivers, visit: foundrybc.ca • Kelty Mental Health Resource Center – A free, provincial resource centre that provides information, resources, peer support and system navigation to children, youth and families across BC who are struggling with mental health and/or substance use challenges. http://keltymentalhealth.ca/

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Homelessness Prevention Worker

Key Job Duties and Responsibilities

  • provide housing search support and tenancy support to people who are homeless or at-risk of homelessness. Includes providing support, advocacy, and referrals to other appropriate community-based support services, accompaniment to appointments, service planning, and case coordination; regularly liaise with potential referring organizations
  • provide life skills training, as appropriate, to help maintain housing
  • provide education and support to landlords on housing at-risk individuals
  • compile and enter data into BC Housing’s database and agency reporting
  • administer the rental supplements portion of the program for qualifying individuals

Hours per week:  14

Union Wage Grid 14:  $22.93/hour

Closing Date:  As soon as position is filled

Resumes and Letters of Interest should be sent to:
Rona Park, Executive Director



Nelson Community Services

Reports to: Youth Services and Housing Program Manager
Classification: Integrated (Program Coordinator 2/Adult, Youth and/or Child Worker)
Grid Level: 14
Effective Date: June 2013
Last Updated: November 2017
Union: BCGEU
Job Summary: The incumbent in this position provides support, education, and practical assistance to adults who are homeless or at-risk of homelessness with the aim of preventing the cycle of homelessness.


Duties and Responsibilities:

1. Plans and develops the program in consultation with the supervisor; plans and implements all program activities.
2. Formulates program policies and procedures and evaluates the program in consultation with the supervisor.
3. As and when needed, participates in the recruitment and selection process for practicum students and/or program volunteers; orients and determines the need for and provides training to students and/or volunteers; and supervises their work by performing such duties as assigning work, providing feedback on performance, and participating in performance evaluations.
4. Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
5. Conducts housing priority needs assessments with four priority populations, as per the funding contract, and establishes Service Plan goals and interventions.
6. Conducts safety assessments including the development of safety plans as required.
7. Connects individuals to appropriate housing and support services including accompaniment to appointments; makes referrals to other services as appropriate.
8. Liaises with community service providers, professionals, and landlords to coordinate service provision, facilitate referrals to the program, and represent the program in external events.
9. Provides follow-up support to individuals and maintains ongoing relationships to ensure stable housing.
10. Provides landlord support, education, and conflict resolution between program client and landlord to prevent housing breakdown, where possible.
11. Implements the Integrated Case Management approach to coordinating, evaluating, and ensuring consistent services for clients.
12. Provides life skills training and support (group or 1:1) to help clients maintain a tenancy, health, and employment.
13. Processes Rental Supplement applications; distributes funds and maintains accurate records in collaboration with a supervisor.
14. Adheres to the funder’s standards, policies, principles, and deliverables as per the funding contract.
15. Maintains client file records and online databases according to Agency policy and standards, as well as contractual requirements.
16. Compiles and submits program data and outcome reports as required by funders and the Agency.
17. Attends regular supervision with the program supervisor, including an annual performance review and development of a training plan; attends agency staff meetings; attends local peer support/case consultation meetings; and attends regional peer support meetings, as time permits.
18. Participates in professional development and training relevant to this program area.
19. Performs other related duties as required.


Diploma in the human services or a related field or the equivalent combination of education, training, and experience.

A minimum of two (2) years’ recent, related experience in working with marginalized and vulnerable adults.

Additional Skills:
1. Proven knowledge, skills and experience in providing support and advocacy to marginalized and vulnerable adults.
2. Working knowledge of the dynamics and impacts of homelessness.
3. Competent in working with individuals from diverse cultural backgrounds.
4. Proven skills in conducting safety assessments and safety planning.
5. Proven skills in group development and facilitation techniques.
6. Well-developed interpersonal, oral and written communication skills.
7. Ability to work cooperatively and collaboratively with co-workers, other community professionals, and the broader community.
8. Good organization, time, self-care, and general work management skills; an ability to work well independently and in a team environment.

Other Information:
1. Must be willing to work flexible hours to meet program demands.
2. Must hold a valid First Aid Certificate.
3. Must hold a valid BC Class V Driver’s license and have access to a safe, reliable, well-maintained, clean vehicle with appropriate insurance.
4. Must carry the agency-supplied cell phone, programmed to emergency numbers, during working hours.

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Start up Baskets for Women

Starter Baskets for women at Aimee Beaulieu Transition house

Women at Aimee Beaulieu Transition House are often starting over on a new path, in a new home, with little or nothing to get by on.  Here are some suggestions for ways you could help women (and their children) get re-established.

click image to download this list


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