If you are experiencing abuse, help is available. Our support workers are here to provide emotional support, practical advice and referrals using encrypted technology so conversations are confidential and secure. Our online chat and text line at (778) 608-3900 is available 7 days a week, from 8:30 am to midnight. Our phone line is available 24/7 at 250-354-HELP.
Our Chat service is designed to keep you safe. However, nothing is 100% secure. When you chat online with us, please make sure you’re using a device or computer that’s safe. If you think someone else could have installed spyware onto the device you’re using, you may not want to use this service.
When you click the chat now button above to connect with us, the first few messages you receive from us will be automated. These will give you more information about the service and our confidentiality policy.
Your conversations with our staff are confidential and secure. You can end the conversation at any time. Once it’s done, your chat history will be erased.
You can also text us at (778) 608-3900. Our text and online chat service is available 7 days a week from 8:30 am to midnight.
Tips to stay safe online:
- Use private browsing / incognito mode when using our chat function
- Use a password on your phone or device
- Clear your browser history after your chat
- Delete your text history after texting us
- Don’t take screenshots