250 352 3504


Job Posting: Program Manager


A unique career opportunity in beautiful Nelson, BC!

 If you are looking for an exciting opportunity put your participatory leadership style and program management skills to use, and to work with a seasoned team of counsellors and support workers, then NCS wants to hear from you! To learn more about NCS and this exciting opportunity, please view our full website and job description below.

The position requires a Master’s degree in Social Work or Counselling. Equivalent combination of relevant undergraduate degree, training, and experience may be considered. Recent related experience in a management and supervisory role and recent counselling experience ideally within a non-profit setting, complemented by experience in community development work.

The successful candidate will have the opportunity to begin in this role as soon as possible. Salary is commensurate with experience. This is a permanent 0.71 FTE (25 hrs/week) position with a full benefits package.

This posting will remain open until the position is filled. Please note that only those short-listed will be contacted.

Submit letter of interest and resume to:

Rona Park, NCS Executive Director

Mail:  Suite 201 – 518 Lake Street, Nelson, BC V1L 4C6

Email:  rpark@servicesfyi.ca

Fax: (250) 352-3750





Reports to:                Executive Director

Classification:          Excluded

Supervises:               Counselling and Support employees (9), specifically:

                                         Supervised Visitation

                                         Family Support

                                         Parenting Support

                                         Family Counselling

                                         Child & Youth Counselling

                                         Child & Youth Mental Health Counselling

                                         Women’s Stopping the Violence Counselling

Effective Date:       March 2018

Last Updated:          October 2019

Job Summary:             The incumbent in this position ensures that the day-to-day operations of the Counselling and Family Service Programs are carried out in a professional and efficient manner in accordance with the organization’s philosophy, policies, procedures, contracts, and standards.  The Manager provides ongoing program/professional practice supervision, human resource tasks, and participates in a variety of Agency processes and community committees.


Scope of Responsibilities:

A.   Professional Practice Support/Supervision

  1. Provides support and direction to staff around their professional practices through regular 1:1 program supervision processes, team processes, and on an as-needed basis.
  2. Provides case consultation, case management support, follow up, and resources to the peer consultation team.
  3. Provides leadership and guidance to staff in planning and developing client Service Plans and case file recording.
  4. Provides direction and guidance to staff around ethical and legal issues arising from the work, including best practices.
  5. Provides supportive debriefing following crises or emergencies, and identifies and arranges for more in-depth clinical intervention, when/if required.
  6. Liaises and collaborates with the Agency’s Clinical Consultant in mutually defined areas.

B.    Program Management

  1. Develops and annually updates Program Logic Models, as per funding contracts.
  2. Supports the day-to-day operations of the Counselling and Family Services programs.
  3. Ensures that the required policies, procedures, and standards are being upheld.
  4. Ensures employee safety when working with clients by implementing appropriate policies, procedures, and practices and by monitoring adherence to same.
  5. In collaboration with employees, engages in new program development, service delivery changes, and service improvements.
  6. Engages in research and gap analysis that support the development of new services, enhanced service options, best practices, and service coordination protocols.
  7. Develops program proposals and grant applications, as relevant.
  8. Maintains an awareness of program needs at all times.

C.   Contract Deliverables

  1. Maintains a working knowledge of all program contract deliverables and ensures these are being met in a timely and consistent manner.
  2. Liaises directly with the Ministry of Children and Family Development Team Leaders around case planning and consultation, case tracking, mutual training needs, service coordination, and teamwork.
  3. Ensures that program data is accurately submitted, as per Contractor and Agency requirements.
  4. Accompanies Executive Director in discussions with Contract Managers as required.

 D.   Program Budgets and Approvals

  1. Provides input into the annual program budgets development process.
  2. Manages and closely monitors monthly program budgets.
  3. Approves and submits all employee and program expense claims for reimbursement in a timely manner.
  4. Approves employee requests for professional development and training.

E.  Performance Quality Improvement

  1. Conducts program evaluations at the end of each fiscal year.
  2. Develops and guides implementation of each program’s goals and objectives.
  3. Participates in the development of program policies, procedures, forms, etc.
  4. Participates in agency’s quarterly file review processes.
  5. Responds to client concerns and complaints regarding service delivery, as per policy guidelines.
  6. Tracks and follows up on all Critical Incident Reports involving clients.
  7. Tracks all relevant program data and compiles quarterly PQI report for the Counselling and Family Service Programs.

F.   Human Resources

  1. Maintains a working knowledge of the Collective Agreement and of all relevant Agency personnel policies, procedures, and standards.
  2. Provides input into the development of, and changes to, employee job descriptions.
  3. Recruits, interviews, conducts reference checks, and makes recommendations for hiring.
  4. Orients new program staff, including probationary period goal setting and reviews; informs admin office of employee changes.
  5. Provides regular supervision to all program staff including an annual performance review and development of a training plan, identifies areas for performance correction, workload management, issuing employment-related letters including letters of expectation and disciplinary letters including written warnings, notices of suspension, and termination; identifies performance management issues and assists employees with identifying solutions and creating required changes.
  6. Reviews and approves monthly timesheets; follow up re: time management issues.
  7. Ensures that employees required to drive personal vehicles for work have safe, reliable vehicles with appropriate insurance.
  8. Supervises practicum students and liaises with the learning institutions.

G.   Community Development

  1. Participates in community committees and initiatives relevant to the delivery of the Counselling and Family Programs, and in regional/provincial groups, as time permits.

H.    Agency Participation

  1. Actively participates in the Agency’s Program Management Team, Performance Quality Improvement Team, and other relevant working groups, as requested.
  2. Attends regular supervision with the Executive Director including an annual performance review and development of a training plan.
  3. Participates in professional development relevant to this position.
  4. Performs other related duties as required.



Master’s degree in Social Work or Counselling. Equivalent combination of relevant undergraduate degree, training, and experience may be considered.


Recent related experience in a management and supervisory role and recent counselling experience ideally within a non-profit setting, complemented by experience in community development work.

Additional Skills:

  1. Solid working knowledge of the issues impacting today’s families, adults, children, and youth such as child abuse, substance misuse, mental health, and family violence.
  2. Familiarity with basic counselling and support modalities and perspectives (e.g. Cognitive Behavioral Therapy, expressive therapies, narrative therapy, etc.).
  3. Familiarity with trauma-informed practices, developmental psychology, family-centered approaches, feminist practice, and adult learning approaches.
  4. Proven skills and experience with providing professional practice supervision and case planning support.
  5. Demonstrated work experience in direct service to individuals, families, children, youth, and groups; case management experience; interviewing and assessment skills; cultural competency.
  6. Proven ability to build strong, collaborative working relationships with internal teams and groups, as well as community stakeholders; proven participatory leadership style and skills.
  7. Comfort with providing a range of human resource tasks such as staff supervision, performance management, performance evaluation, etc., including supervising practicum students.
  8. Working knowledge of the community social service and Ministry systems and networks, provincially and locally, in particular MCFD.
  9. Excellent crisis management, decision-making, conflict resolution, time management, boundaries, and problem-solving skills.
  10. Research, program/proposal development, gap analysis, program evaluation, outcome measures skills and experience.
  11. Working knowledge of adult learning and community development principles as well as group facilitation and presentation skills.
  12. Excellent interpersonal, oral and written communication skills; strong computer skills and other uses of technology.
  13. Ability to work with considerable independence and discretion.


  1. This position is currently set at 25 hours/week.